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Dynamics 365 Customer Service Technical Consultant - Remote
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Job Role: Dynamics 365 Customer Service Technical Consultant
Experience: 5-8 years
Job Type: Fulltime, Permanent
Location: Remote (Candidates from Kerala/South India Preferred)
Notice Period: Immediate/15days
Description
We are looking for an experienced Dynamics 365 Customer Service Technical Consultant with strong hands-on expertise in designing, developing, and supporting Microsoft Dynamics 365 Customer Service solutions. The role involves delivering high-quality CRM customizations and integrations aligned with business needs.
Key Responsibilities:
- Configure and customize Dynamics 365 Customer Service components including entities, forms, views, dashboards, SLAs, queues, and case management.
- Develop plugins, custom workflows, and client-side scripts using C#, JavaScript, and Web APIs.
- Build and automate business processes using Power Automate and Power Apps.
- Integrate Dynamics 365 with external systems and enterprise applications.
- Collaborate with functional teams to translate business requirements into technical solutions.
- Provide deployment, support, troubleshooting, and performance optimization.
Required Skills & Qualifications:
- 5-8 years of hands-on experience with Microsoft Dynamics 365 Customer Service.
- Strong techno-functional expertise in Dynamics 365 CE and Power Platform.
- Experience with Dataverse, security roles, business rules, and workflows.
- Good understanding of Agile/Scrum methodologies.
- Strong communication and problem-solving skills.
Preferred Qualifications:
- Microsoft Dynamics 365 / Power Platform certifications.
- Experience with Omnichannel for Customer Service or Azure integrations.
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