About Village Retail

Village Retail is a curated retail destination located at Ponce City Market.

Position Summary

We are seeking a skilled and motivated E-Commerce Assistant Manager to support our growing digital operations. This role requires a hands-on professional with deep expertise in Shopify, paid advertising, email marketing, and social commerce. The ideal candidate is a self-starter who thrives in a fast-paced environment and is passionate about e-commerce.

Key Responsibilities

Shopify Management

• Manage and optimize the Shopify storefront, including product listings, collections, tags, descriptions and inventory management.
• Troubleshoot technical issues and implement enhancements to improve user experience
• Configure and manage Shopify apps, integrations, and third-party tools
• Monitor site performance, page speed, and SEO optimization

TikTok Shop & Social Commerce

• Manage TikTok Shop product catalog, orders, and fulfillment coordination
• Create and optimize TikTok advertising campaigns to drive sales and brand awareness
• Analyze TikTok Shop performance metrics and identify growth opportunities
• Stay current on TikTok trends and best practices for social commerce

Paid Advertising (Google & Facebook/Meta Ads)

• Plan, execute, and optimize paid advertising campaigns across Google Ads and Meta (Facebook/Instagram)
• Manage ad budgets and maximize return on ad spend (ROAS)
• Conduct A/B testing on ad creatives, copy, and targeting
• Generate performance reports and provide actionable insights

Email Marketing (Klaviyo)

• Design, build, and deploy email campaigns and newsletters using Klaviyo
• Create and manage automated email flows (welcome series, abandoned cart, post-purchase, etc.)
• Segment audiences and personalize messaging to increase engagement and conversions
• Monitor email performance metrics (open rates, CTR, revenue attribution) and optimize accordingly

General E-Commerce Support

• Assist with vendor onboarding and product uploads
• Support inventory management and coordinate with operations team
• Collaborate with the E-Commerce Manager on strategic initiatives and special projects

Required Qualifications

• Advanced Shopify expertise - Minimum 2+ years of hands-on experience managing Shopify e-commerce, including theme customization, app integrations, and backend operations
• TikTok Shop experience - Proven experience managing TikTok Shop accounts and running TikTok advertising campaigns
• Google Ads proficiency - Experience creating and managing Google Shopping, Search, and Display campaigns
• Facebook/Meta Ads proficiency - Experience with Meta Business Suite, Ads Manager, and pixel implementation
• Klaviyo expertise - Demonstrated experience building email campaigns, automated flows, and audience segmentation
• Newsletter creation - Strong copywriting and design skills for creating engaging email content
• Strong analytical skills with ability to interpret data and make data-driven decisions
• Excellent communication skills and attention to detail

Preferred Qualifications

• Experience in retail or e-commerce for consumer products
• Familiarity with Google Analytics 4 and conversion tracking
• Experience with influencer marketing and affiliate programs
• Passion for supporting Black-owned businesses and diverse entrepreneurship
• Portfolio or examples of previous e-commerce and email marketing work
• Design experience (graphics, etc)

Schedule & Compensation

• Hours: Up to 30 hours per week
• Schedule: 10:00 AM- 5:00 PM, Monday- Friday
• Compensation: $22 per hour

Village Retail is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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