E-Commerce Associate (Part-Time)

Job Summary

LMC seeks an E-Commerce Associate responsible for overseeing the systems and services that support the ecommerce business strategy at Loggerhead Marinelife Center (LMC). This would include the development and maintenance of the LMC, Juno Beach Pier (JBP), and Manatee Lagoon Estore.

Core Responsibilities

A member of the retail team, the E-Commerce Associate is responsible for overseeing the systems and services that support the e-commerce business strategy at Loggerhead Marinelife Center (LMC). This would include the development and maintenance of the LMC, Juno Beach Pier (JBP), Cox, and Manatee Lagoon Estores. Additionally, the e-commerce Associate oversees the development of the Adoption program for the Gift Store and Estore and also handles special requests from staff for adoption packages. Job responsibilities include but are not limited to the following:

• Responsible for Estore development, maintenance, and security.

• Develop and implement e-commerce strategy in order to improve website performance.

• Publish new items/descriptions on Estore ensuring all product information is accurate, including measurements, weight, as well as consistency of photography graphics (size and image).

• Perform and/or oversee customer communications and timely order fulfillment.

• Ensure that department milestones/goals are met while adhering to approved budgets.

• Provide analytics reporting of online sales to the Director & VP of Retail.

• Coordinate with Director of Retail Operations on product selection, including the addition of new products and elimination of products that are no longer available or are not generating revenue.

• With the assistance of Director of Retail Operations, develop planning calendar to coordinate weekly featured product(s), blog posts, email campaigns, newsletter releases, sales, and promotions.

• Manage Adoptions inventory to ensure adequate supply for packages.

• Coordinate with the marketing team a strategy to improve traffic acquisition and conversion rates through SEO, email marketing, and social media to drive Estore sales; collaborate with marketing to manage the retail social account.

• Create, oversee, improve or acquire white-background product photos for items.

• Coordinate with Marketing Department lifestyle photo shoots and models.

• Maintain the image/brand/message of LMC through the Estore.

• Monitor system for issues and address them as they arise, working with BigCommerce and/or Heartland Retail as necessary.

• Review emerging technologies, online trends, and apps/widgets for positive impact to current operations and recommend changes that will enhance or improve existing e-commerce efforts.

• Execute promotional campaigns

Required Qualifications

Must be a self-starter and be able to work independently as well as with a team. In addition, experience with online sales is required. Employee must be organized and possess strong technical, marketing, retail, and customer service skills. This role also requires the ability to analyze customer behavior and feedback to continuously improve usability and enhance the impact and income of the Estore with the ability to analyze financial data.

Skills Required

Proficiency in Microsoft Word and Excel is required. Experience with BigCommerce/Shopify/ Heartland or similar programs.

Educational Requirement

College degree required.

Physical Demands + Work Environment

The physical demands described herein are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The successful candidate must be comfortable working in a dynamic and physically active environment, including indoor and outdoor settings. The employee is regularly required to:

• Sit, stand, walk, reach, talk, and hear

• Frequently climb, balance, stoop, kneel, crouch, or crawl

• Lift and/or move up to 30 pounds

• Have specific vision abilities including close vision, distance vision, color vision,
  peripheral vision, depth perception, and ability to adjust focus

Additional Information

This is an hourly, non-exempt, non-essential, part-time position. The successful incumbent may be required to perform tasks beyond the scope of this job description as requested by the supervisor. This recruitment may be used to select candidates for additional open positions. It is our policy that all team members, including newly hired, transferred, and promoted team members, will be carefully monitored and evaluated for an initial introductory 3-month period on the job. After satisfactory completion of the introductory evaluation, such team members will be evaluated on an annual basis.

About Us

Founded in 1983, Loggerhead Marinelife Center is a leading cultural and environmental attraction in South Florida, open to the public free of charge. The Center is a global leader in sea turtle rehabilitation, research, and ocean conservation education. Annually, LMC reaches more than 900,000 guests with transformational STEM education programs and partners with nearly 200 organizations in over 16 countries. In 2022, the Center opened its expanded 27,500-square-foot facility, increasing its capacity for exhibits, learning, and conservation.