E-commerce Business Assistant (Remote)

Company Overview

ELFESYA is dedicated to redefining everyday elegance by curating high-quality products, including beauty care, jewelry, and accessories, that emphasize style, self-care, and culture. Our mission is to empower individuals to express their identities through thoughtfully sourced, affordable, and globally inspired goods. We prioritize working with ethical suppliers and focus on delivering eco-conscious, and inclusive products for modern lifestyles. Driven by creativity and customer-centric values, ELFESYA is creating a distinctive eCommerce experience for consumers worldwide.

Role Overview

ELFESYA is seeking a highly organized and proactive Remote E-Commerce Business Assistant to support and manage daily operations across multiple online marketplaces. This role is ideal for someone with hands-on experience in product listings, marketplace management, digital marketing, supplier coordination, customer service, and logistics. You will play a key role in helping scale our eCommerce operations while maintaining brand quality and customer satisfaction.

Key ResponsibilitiesE-Commerce & Marketplace Management

• Create, optimize, and manage product listings across platforms such as Amazon (FBA), Etsy, Shopify, Walmart, Target, and other marketplaces
• Ensure accurate product descriptions, pricing, SEO keywords, and category placement
• Monitor inventory levels and coordinate restocking across platforms

Marketing & Content Support

• Assist with product catalog creation and organization
• Edit and optimize product photos and videos for listings, ads, and social media
• Support marketing initiatives including promotions, campaigns, and sales optimization
• Analyze sales performance and provide basic reports and insights

Supplier & Operations Coordination

• Communicate with suppliers regarding product sourcing, pricing, timelines, and quality
• Assist with order processing, fulfillment, and supplier follow-ups
• Support logistics planning, including shipping, delivery tracking, and returns

Customer Service & Sales Support

• Handle customer inquiries, messages, and order-related issues professionally and promptly
• Resolve complaints and coordinate replacements or refunds when necessary
• Support sales growth through customer engagement and retention strategies

Logistics & Fulfillment

• Coordinate with fulfillment partners and shipping providers
• Monitor delivery performance and troubleshoot shipping issues
• Support Amazon FBA preparation, shipment creation, and compliance

Required Qualifications

• Proven experience in eCommerce operations and online marketplace management
• Hands-on experience with Amazon FBA, Etsy, Shopify, Walmart, Target, or similar platforms
• Basic to intermediate skills in photo and video editing (e.g., Canva, Photoshop, CapCut, or similar tools)
• Understanding of product listing optimization and eCommerce best practices
• Experience handling suppliers, customers, and logistics workflows
• Strong organizational and time-management skills
• Excellent written communication skills in English

Preferred Qualifications

• Experience working with beauty, jewelry, or lifestyle products
• Familiarity with ethical, halal, or eco-conscious product standards
• Basic knowledge of digital marketing, ads, or SEO for eCommerce
• Experience working with international suppliers and global shipping

Work Requirements

• Must have own laptop or desktop computer
• Must have a smartphone for communication and operational tasks
• Must have stable and reliable internet access suitable for remote work

What We Offer

• Fully remote work environment
• Opportunity to grow with a creative, purpose-driven global brand
• Flexible working structure (depending on role type)
• Exposure to multi-channel eCommerce operations

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Work Location: Remote