E-commerce & Customer Operations

SRM Chips is looking for an experienced and detail-oriented To manage end-to-end digital sales, customer communication, and order fulfillment across social media, e-commerce platforms, tele-calling, B2C consumers, and B2B buyers, ensuring revenue growth, customer satisfaction, and operational control.

Key Responsibilities1. Social Media Sales & Lead Handling

• Handle inbound enquiries from Instagram, Facebook, WhatsApp, and website chat
• Convert social media messages into confirmed orders
• Coordinate with content/marketing team on offers, campaigns, and product visibility
• Track daily leads vs conversions

2. E-commerce Operations

• Manage orders from: Own website
• Marketplaces (if applicable)
• Ensure: Accurate order processing
• Invoice generation
• Dispatch coordination
• Handle order issues: delays, cancellations, returns, replacements

3. Tele-Calling & Customer Follow-ups

• Outbound calls
• Order confirmation
• Payment follow-ups
• Repeat sales / re-orders
• Inbound call handling for customer queries and complaints
• Maintain daily call logs and conversion status

4. B2C (Retail Consumer) Management

• Handle individual consumer orders
• Resolve complaints professionally
• Ensure high customer satisfaction and repeat purchases
• Maintain customer database for remarketing

5. B2B (Wholesale / Bulk Orders) Management

• Distributor
• Retailer
• Corporate / bulk enquiries
• Price negotiation (as per approved rate card)
• Coordinate bulk dispatch schedules
• Maintain B2B client list and monthly order volume tracking

6. Order & Coordination Control

• Coordinate with:
• Production / Manufacturing
• Packing team
• Dispatch / Logistics
• Ensure zero order mismatch
• Monitor stock availability vs orders

7. Reporting & Control

• Submit daily reports:
• Leads received
• Orders confirmed
• Revenue (B2C & B2B separately)
• Submit weekly summary:
• Sales performance
• Customer issues
• Improvement suggestions

Required Skills & Qualifications

• Any degree (Commerce / Marketing preferred)
• Experience:
• 1–3 years in E-commerce / Customer Operations / Sales Support
• Strong communication skills (Tamil, English basic)
• Experience handling: WhatsApp Business
• Instagram / Facebook messages
• Online orders
• Basic Excel / Google Sheets knowledge
• Customer-first mindset with strong follow-up discipline

Working Time

• As per company operations (example: 9:00 AM – 6:00 PM)
• Sunday: Weekly off (or as per company policy)

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Internet reimbursement
• Leave encashment

Application Question(s):

• This role requires a minimum 1-year commitment with a formal employment agreement. Are you willing to commit for at least one year without interruption?
• If selected, how soon can you join?
• Do You know Tamil, English & Malayalam

Work Location: In person