E commerce CX/UX Research & Design Lead

A leading health insurance provider in Saudi Arabia seeks a Manager for CX/UX Research & Design. This role is responsible for leading UX research across digital sales channels, conducting qualitative and quantitative studies, and ensuring design outputs align with company goals. The ideal candidate will have experience in user research, usability testing, and the development of customer journey maps. Collaboration with multiple teams is essential to ensure a user-centered approach to design and execution.