E-Commerce & Digital Content Designer

Job Summary

We are seeking a proactive, detail-oriented E-Commerce & Digital Content Designer Specialist to join our team. This role is central to managing our Shopify online store, maintaining accurate product information, creating high-quality digital content, and ensuring a seamless customer experience. The ideal candidate has strong graphic design skills, excellent organization, and experience working with e-commerce platforms—especially Shopify. You will coordinate closely with our warehouse team to support daily online operations and strengthen our brand’s digital presence.

Responsibilities E-Commerce Store & Content Management

• Upload new products, images, collections, and descriptions to Shopify.
• Maintain accurate product variations, pricing, tags, and SEO-friendly titles/descriptions.
• Update homepage banners, promotional graphics, landing pages, and seasonal content.
• Manage digital assets and ensure all visual content aligns with brand standards.
• Create and edit product photos, lifestyle images, and marketing graphics using Adobe Photoshop and Illustrator.
• Assist in planning and executing content updates that enhance user experience and improve conversion rates.

Online Order Processing & Customer Support

• Process daily online orders and coordinate with warehouse staff to ensure timely fulfillment.
• Resolve order issues, inventory discrepancies, or customer concerns promptly.
• Respond to customer emails regarding orders, returns, exchanges, and product questions.
• Monitor Shopify analytics and help optimize store performance based on data insights.

Inventory Coordination

• Track stock levels across all SKUs and update inventory in Shopify as needed.
• Work with warehouse teams to maintain accurate inventory counts and restock information.
• Support product launches, restocks, and seasonal inventory rollouts with precise data management.

Digital Marketing Support

• Assist with writing product descriptions, marketing copy, and email promotions.
• Help prepare content for newsletters, social media visuals, and product feature campaigns.
• Contribute to brand visibility by maintaining clean, accurate, and engaging online content.

Experience & Skills

• Experience working with Shopify (required): product uploads, inventory, collections, basic template adjustments.
• Strong proficiency in Adobe Photoshop and Illustrator for photo editing and simple graphics creation.
• Excellent organizational skills with strong attention to detail.
• Comfortable handling order support and customer communication.
• Ability to collaborate with warehouse and marketing teams in a fast-paced environment.
• Basic understanding of SEO, HTML/CSS, or e-commerce best practices is a plus.
• Experience in apparel or retail e-commerce preferred.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Work Location: In person