E-Commerce Executive (Logistics & Dispatch)

Role Overview:

We're looking for an E-commerce Executive to manage our daily operations and ensure every order reaches our customers on time. You'll be the bridge between our customers and our delivery process, making sure nothing falls through the cracks.

What You'll Do Daily:

Order Management:

• Dispatch daily orders and print courier shipping labels
• Track all active orders and ensure timely delivery
• Monitor Return to Origin (RTO) orders and coordinate re-delivery

Customer Communication:

• Answer customer support calls and queries
• Coordinate with customers to resolve delivery issues
• Keep customers updated on their order status

Delivery Performance:

• Daily check on delivery rates and identify problems
• Work to reduce RTO percentage
• Coordinate with courier partners to solve delivery delays
• Maintain high delivery success rate

General Operations:

• Handle order-related issues end-to-end
• Update order status in the system
• Report daily metrics (orders dispatched, delivered, RTO, etc.)

What We're Looking For:

Must Have:

• Good communication skills (Hindi + English)
• Comfortable talking to customers on phone
• Basic computer skills (Excel, email, order management systems)
• Detail-oriented and organized
• Problem-solving mindset

Good to Have:

• Prior experience in e-commerce operations (but not required)
• Familiarity with courier systems (Shiprocket, Delhivery, etc.)
• Experience handling customer support

Personality Fit:

• You don't get stressed by daily targets
• You're proactive about solving problems
• You take ownership of your work
• You care about customer experience

Job Type: Full-time

Pay: ₹12,000.00 - ₹14,000.00 per month

Work Location: In person