E-commerce Executive/Data Operations Executive

Job Summary:
We are seeking a detail-oriented and proactive E-commerce Executive to manage and maintain accurate data across our e-commerce platforms. The ideal candidate will ensure high-quality data entry, timely updates, adherence to processes, and effective coordination with internal teams while maintaining data confidentiality and security.

Key Responsibilities:

1. Data Accuracy & Quality

• Maintain ≥98% accuracy in product, customer, and vendor data entries and updates.
• Ensure zero critical errors in product listings, pricing, and vendor/customer codes.
• Support monthly audits by achieving ≥95% score in random data checks.

2. Timeliness of Data Entry

• Complete assigned data tasks within agreed Turnaround Time (TAT).
• Meet daily/weekly targets ≥95% of the time.

3. System & Process Compliance

• Follow defined SOPs, naming conventions, and guidelines for ERP and other tools.
• Ensure zero deviations in system usage.

4. Data Cleaning & Updating

• Regularly review and update outdated or duplicate records.
• Conduct at least one data cleanup cycle per month, ensuring 100% cleanup of identified issues.

5. Communication & Coordination

• Coordinate with merchandising, finance, and other internal teams to ensure accurate and timely data inputs.
• Respond to internal queries within 24 hours, avoiding delays in operations.

6. Confidentiality & Data Security

• Adhere to company policies on data confidentiality and security.
• Zero policy violations or data breaches; complete quarterly mandatory data security training.

7. Initiative & Problem Solving

• Proactively identify data issues and suggest process improvements (minimum 1 idea per quarter).
• Take ownership of tasks and address issues proactively in ≥90% of cases without escalation.

Qualifications & Skills:

• Bachelor’s degree in [relevant field] or equivalent experience.
• Strong attention to detail and high accuracy in data handling.
• Proficiency in ERP systems, MS Excel, and other e-commerce tools.
• Excellent communication and coordination skills.
• Analytical mindset and problem-solving capability.
• Ability to work independently and take ownership of tasks.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person