E-Commerce Executive/Specialist

We are seeking a proactive and results-oriented E-Commerce Executive/Specialist to support the strategic management and growth of the company’s online sales across key UAE-based E-Commerce platforms.

This role will involve managing our presence on major marketplaces such as Amazon.ae, Noon, ..... as well as dedicated online pharmacies

Key Responsibilities

• Account Management & Partner Support:
• Assist in nurturing relationships with E-Commerce marketplaces, retailers, and pharmacy online platforms.
• Monitor account health, compliance metrics, and adherence to service-level agreements (SLAs) across all channels.
• Track order flow and stock levels, proactively highlighting potential supply chain disruptions.
• Product & Content Management:
• Upload, update, and optimize product listings (titles, descriptions, images, keywords, barcodes) to meet platform-specific requirements.
• Coordinate with marketing/design teams and represented brands to localize product content effectively for the UAE market.
• Ensure strict compliance with all local regulatory guidelines.
• Sales & Performance Tracking:
• Monitor daily sales, pricing, margins, and conversion rates across platforms (e.g., Noon, Amazon.ae, Carrefour, Lulu, Nadi, Boots).
• Prepare detailed weekly/monthly sales performance reports and propose data-driven optimizations.
• Support the development and execution of promotional and pricing strategies to maintain competitiveness in the UAE market.
• Campaign & Promotion Execution:
• Assist in planning and executing seasonal sales campaigns and major promotional initiatives.
• Coordinate with online pharmacies and retailers to feature products in exclusive bundles, flash sales, and cross-promotions.
• Track campaign Return on Investment (ROI) and suggest tactical adjustments as necessary.
• Customer Experience & Feedback:
• Monitor customer reviews and ratings on Amazon, Noon, Nadi, and pharmacy applications.
• Support the resolution of escalated customer complaints or complex product queries.
• Provide actionable insights into customer behavior, market trends, and product preferences within the UAE.
• Operations & Logistics Coordination:
• Liaise closely with supply chain teams to ensure timely order fulfillment and optimal inventory availability.
• Track and reconcile stock levels across multiple online channels.
• Ensure accurate product availability within pharmacies’ backend systems and retailer dashboards.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
• 0–2 years of relevant experience in E-Commerce, account management, or digital marketing (Internships or specific UAE pharmacy/retail experience is highly advantageous).
• Familiarity with key vendor/seller portals (e.g., Amazon Seller Central, Noon Partner Portal, Carrefour Online Dashboard, and online pharmacy vendor portals).
• High proficiency in Excel/Google Sheets for data analysis and reporting.
• Working understanding of UAE consumer behavior in relevant categories (Beauty, Healthcare, Baby Products, and OTC Pharmacy).
• Excellent communication and written skills (English is required; Arabic is an advantage).

Package and incentive

The employment package includes:

• Employee benefits such as medical insurance .
• A performance-based annual bonus scheme.

Application Instructions

Interested candidates are requested to share their resumes to:

info@pharmadiamond.ae

Please ensure the subject line of the email is: "E-commerce Executive/Specialist - UAE"

Job Types: Full-time, Part-time

Pay: AED2,500.00 - AED3,500.00 per month