E-Commerce Fulfillment Specialist

We’re CommonWealth Kitchen, an award-winning Boston-based nonprofit and social enterprise on a mission to stir up a more just, sustainable, and delicious food economy — one rooted in racial, social, and economic equity.

From our lively commercial kitchen space in Dorchester, to our co-manufacturing capabilities for emerging entrepreneurs, we bring bold ideas to life through four powerhouse programs:

Shared-Use Kitchen: Home to 50+ diverse food startups — from food trucks and caterers to bakers and custom product creators, — our kitchen has been the launchpad for culinary dreams for 15 years and counting!

Business Training & Support: We go beyond the kitchen with hands-on education, coaching, market access and technical support to help food entrepreneurs sharpen their skills and grow with confidence.

Market & Procurement Advocacy: We open doors and remove obstacles, helping our businesses grow sales and shifting the region’s food system toward local, sustainable, and equitable purchasing.

Small-Batch Co-Manufacturing: We help artisan food makers scale up their products and work with local farms to turn surplus and underutilized crops into delicious, value-added goods. CWK produces everything from soups, sauces, and condiments to farm-based value-added items (like pickles and pesto), as well as veggie burgers, cookies, and falafel — for both retail and food service settings.

At CWK, we’re all about hustle, heart, and community. If you’re passionate about food, equity, and building a better future, you’ll fit right in.

Position Overview

Position Title: E-Commerce Fulfillment Specialist
Reports To: Manager of Marketing and Communications
Location: On -site
Status: Part Time (M, W, F with revolving weekend day Sat/Sun TBD- Flexible schedule!)
Compensation: $25 per hour
This is a temporary position running through the end of December.

Primary ResponsibilitiesCommonWealth Kitchen is seeking a detail-oriented and highly organized E-Commerce Fulfillment Specialist to manage the flow of shipping and receiving activities for our retail and e-commerce operations. This role will also oversee the day-to-day operations of our Shopify e-commerce store, ensuring a seamless experience for customers from purchase through delivery. The Fulfillment Specialist will work closely with our warehouse and co-manufacturing teams, and report directly to the Manager of Marketing and Communications, supporting post-sale coordination, logistics, and digital storefront management.

Key Responsibilities

Order Fulfillment & Shipping Coordination

• Coordinate daily outbound shipments of retail and e-commerce products.
• Work with warehouse and co-manufacturing staff to ensure all products are correctly palletized and ready for shipping.
• Confirm that logistics staff are available to move pallets to the loading dock upon truck arrival.
• Ensure all required documentation and paperwork for outgoing shipments are complete and accurate.

Inbound Receiving & Inventory Support

• Oversee the receipt and processing of select inbound shipments (e-commerce shop returns).
• Ensure all incoming products are accounted for, properly logged, and stored according to established procedures.
• Support inventory control processes to ensure accurate tracking, restocking, and payment reconciliation.
• Work cross-functionally to uphold standards in product handling, storage, and documentation.

E-Commerce Store Management (Shopify)

• Maintain and update CommonWealth Kitchen’s Shopify store, including product listings, pricing, descriptions, and inventory levels. Also includes implementing e-commerce SEO best practices.
• Monitor order activity, customer inquiries, and fulfillment timelines to ensure a smooth and responsive customer experience.
• Coordinate seasonal offerings and promotional campaigns in collaboration with the Manager of Marketing and Communications.
• Support the Manager of Marketing and Communications in coordinating and overseeing volunteer events that include CWK’s popular holiday gift box packing and delivery program.
• Analyze store performance metrics and provide insights and recommendations to improve efficiency and increase sales.
• Troubleshoot basic technical issues and coordinate with Shopify support and CWK staff as needed.

Post-Sale Coordination

• Work with the Manager of Marketing and Communications and the Business Development staff to support institutional customer follow-up and satisfaction post-delivery.
• Track shipments and proactively address any delivery or logistics issues.
• Maintain clear communication with internal and external partners regarding order status and fulfillment timelines.

Qualifications

• 1–2 years of experience in e-commerce operations, order fulfillment, shipping/receiving, or warehouse/logistics roles. Nonprofit work experience a plus!
• Experience managing an e-commerce platform, ideally Shopify.
• Strong organizational skills with high attention to detail and follow-through.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Familiarity with inventory and shipping software tools is a plus.
• Excellent communication and problem-solving skills.
• Collaborative and proactive team player with a customer-first mindset.
• WordPress knowledge is a plus.
• Basic understanding of e-commerce analytics or digital marketing is a bonus.
• Bilingual is preferred.

To Apply

Please submit a resume and a brief cover letter to info@commonwealthkitchen.org

More About CommonWealth Kitchen

CommonWealth Kitchen (CWK) is Boston’s only nonprofit food business incubator and contract manufacturing social enterprise. Our mission is to build a new food economy grounded in racial, social, and economic equity. We support 40–50 food businesses through shared kitchen space, technical assistance, and business support. Roughly 70% of these businesses are owned by women and/or people of color, collectively employing over 140 staff members. Since 2009, CWK has helped launch over 40 successful companies and created more than 450 jobs. In 2015, we launched our small-batch manufacturing social enterprise, helping our members grow sustainably while creating equitable employment opportunities.CommonWealth Kitchen is an equal opportunity employer.
We strongly encourage individuals from all backgrounds to apply, especially those from communities historically underrepresented in the food industry. Candidates must be legally authorized to work in the US.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Dorchester, MA 02121 (Preferred)

Ability to Relocate:

• Dorchester, MA 02121: Relocate before starting work (Preferred)

Work Location: In person