E-Commerce Key Account Manager

E-Commerce Key Account Manager

Job Summary:

• Key Responsibilities
• Key Account Management
• Manage and maintain the company’s key accounts across major e-commerce marketplaces such as Amazon, Noon, and Ninja .
• Build and maintain strong working relationships with marketplace account managers.
• Coordinate with platform partners to implement promotional campaigns and seasonal activities.
• Ensure compliance with marketplace policies, guidelines, and operational requirements.
• Sales Growth & Performance
• Monitor and analyze sales performance across e-commerce marketplaces.
• Support the execution of sales plans and initiatives for online channels.
• Identify opportunities to improve product performance and increase sales within the platforms.
• Product Listing Management
• Manage product listings across marketplaces including images, descriptions, specifications, and pricing .
• Optimize product listings using Marketplace SEO techniques (titles, keywords, product descriptions).
• Monitor product visibility and improve ranking within marketplace search results.
• Marketplace Operations
• Monitor daily orders and ensure timely order processing and fulfillment.
• Maintain accurate product availability and inventory updates across platforms.
• Coordinate with internal teams such as warehouse, logistics, and supply chain to ensure smooth operations.
• Customer Experience
• Respond to customer inquiries through marketplace platforms.
• Handle returns and customer complaints in accordance with marketplace policies.
• Market & Competitor Analysis
• Monitor competitor pricing and promotional activities within the platforms.
• Provide recommendations to improve product competitiveness.
• Reporting & Analysis
• Prepare regular reports covering:
• Sales performance across marketplaces
• Best and worst performing products
• Promotional campaign performance
• Analyze marketplace data to support business decisions and performance improvement

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-Commerce, or a related field.
• 2–5 years of experience in e-commerce account management or marketplace operations (Amazon, Noon, etc.).
• Experience in the FMCG industry is preferred .
• Strong understanding of marketplace operations and online merchandising .
• Proficiency in Microsoft Excel and basic data analysis .
• Strong communication and coordination skills.

• Skills & Competencies
• Strong Key Account Management skills.
• Excellent communication and relationship management abilities.
• Good understanding of major e-commerce marketplaces such as Amazon and Noon .
• Knowledge of Marketplace SEO principles .
• Familiarity with promotional tools within marketplace platforms.
• Strong organizational and operational follow-up skills.