E-commerce Manager

Job Description – E-commerce Manager

Position : E-commerce Manager

Brand : Aquench (Electrolyte & Hydration Solutions)

Company : Protectol Healthcare Pvt. Ltd.

Location : Kochi, India

Reports to : Brand Manager

About The Company

Protectol Healthcare Pvt. Ltd. is a growing FMCG & healthcare company committed to delivering innovative wellness and hydration solutions. Our flagship brand, Aquench, is a scientifically formulated electrolyte drink designed to support hydration, energy, and performance.

We are now seeking a dynamic and results-driven E-commerce Manager to spearhead Aquench’s digital growth across multiple platforms.

Role Overview

The E-commerce Manager will be responsible for managing and scaling Aquench’s online sales channels, including D2C platforms, leading e-commerce marketplaces (Amazon, Flipkart, Blinkit, Zepto, etc.), and strategic online partnerships. This role demands strong analytical skills, growth mindset, and hands-on execution capability.

Key Responsibilities

• Strategy & Planning
• Develop and execute Aquench’s e-commerce growth strategy aligned with brand and business objectives.
• Identify new digital channels and partnerships for expansion.
• Marketplace Management
• Manage product listings, content optimization, pricing, and inventory on marketplaces (Amazon, Flipkart, Blinkit, Zepto, etc.).
• Handle vendor/seller central portals, ensuring compliance with marketplace policies.
• Negotiate with platform teams for visibility, offers, and marketing placements.
• D2C Growth
• Build and manage Aquench’s direct-to-consumer (D2C) store.
• Oversee customer journey optimization (UI/UX, cart conversions, checkout, and retention).
• Implement subscription models, bundling, and loyalty programs.
• Sales & Performance Marketing
• Plan and execute campaigns for sales growth, visibility, and conversions.
• Work with digital marketing team on performance ads (Google, Meta, Amazon Ads).
• Track ROAS, CAC, and CLTV to ensure profitability.
• Operations & Supply Chain
• Coordinate with warehousing, logistics, and distributors for smooth fulfillment.
• Manage demand forecasting, returns, and SLA adherence.
• Data & Reporting
• Analyze sales data, consumer trends, and competitor activity.
• Prepare weekly/monthly performance reports with actionable insights.
  
  

Qualifications & Skills

• 3–4 years of experience in E-commerce management (FMCG/Healthcare preferred).
• Proven track record of scaling D2C or marketplace sales.
• Strong knowledge of Amazon Seller Central, Flipkart Seller Hub, Blinkit/Zepto ops. Understanding of SEO, performance marketing, and analytics tools.
• Excellent negotiation, problem-solving, and communication skills.
• Strong analytical mindset with proficiency in Excel/Google Sheets.
  
  

What We Offer

• Opportunity to build and scale a fast-growing hydration brand.
• A performance-driven, collaborative work culture.
• Competitive compensation with growth-linked incentives.
• Provident Fund (PF).
• Comprehensive Medical Insurance.
• Cellphone reimbursement.