E-Commerce & Marketplace Operations Manager

Job Overview
We are seeking a highly motivated and detail-oriented E-Commerce & Marketplace Operations Manager to lead and optimize our online sales channels. This role is pivotal in managing the day-to-day operations across various e-commerce platforms and marketplaces, ensuring seamless customer experiences, accurate product listings, and efficient order fulfillment. The ideal candidate will possess strong organizational skills, a strategic mindset, and experience in digital commerce to drive growth and operational excellence.

Responsibilities

• Oversee daily operations of all e-commerce platforms and online marketplaces, including Amazon, Tiktok, Shopify, and others.
• Manage product listings, ensuring accuracy in descriptions, images, pricing, and inventory levels.
• Coordinate with cross-functional teams such as marketing, logistics, and customer service to ensure timely order processing and delivery.
• Monitor platform performance metrics and implement strategies to improve sales performance and customer satisfaction.
• Develop and execute strategies for marketplace growth, including promotional campaigns and new platform integrations.
• Analyze sales data to identify trends, opportunities for expansion, and areas for improvement.
• Maintain compliance with platform policies and stay updated on marketplace regulations and best practices.
• Handle customer inquiries related to online orders promptly and professionally.

Experience

• Proven experience managing e-commerce platforms or online marketplace operations.
• Strong understanding of digital marketing tools, SEO principles, and product listing optimization.
• Familiarity with inventory management systems and order fulfillment processes.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Experience with analytics tools such as Google Analytics or platform-specific dashboards is preferred.
• Prior experience in retail or consumer goods industries is a plus. This role offers an exciting opportunity for a dedicated professional to shape the digital presence of our brand while ensuring operational efficiency across all online channels.

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Work Location: In person