E Commerce Operations

About the company:

Western India Cashew Company Pvt Ltd is India’s top exporter of value-added cashew products, supplying major supermarkets and Food companies in America and Europe. Our PUREHEART Brand's range of nut products includes Nutreats (cashews, almonds, pistachios), Nut- mixes, Nut-spreads (sweet / chocolate) and Nut-paste (culinary).

We are professionally led and PUREHEART is a market-leader in Kerala.

Company Website - https://www.wenders.com

Job Summary: We are looking for a proactive and results-driven E-Commerce Operations to support and optimize our day-to-day e-commerce logistics, stock replenishment, and order fulfillment operations. The ideal candidate will have hands-on experience managing backend workflows across multiple marketplaces, ensuring timely dispatch, replenishment, reporting and high operational efficiency.

Responsibilities:

• Manage daily e-commerce operations including order processing, packing, shipping, and returns
• Monitor inventory levels across all channels (Warehouse, FBA, FBF, Blinkit Parent Hubs, etc.) and ensure timely stock replenishment based on sales velocity and forecasted demand
• Coordinate with internal warehouse teams and external logistics partners for smooth inbound and outbound stock movements
• Track and analyze stock availability vs. dispatch and delivery performance to avoid stockouts or overstocking
• Collaborate with the supply chain team for purchase planning based on inventory movement and order history
• Liaise with courier partners and 3PL providers to improve logistics performance and reduce TAT (turnaround time)
• Work closely with customer service to handle order-related escalations and ensure a high standard of customer satisfaction
• Generate and analyze performance reports (order fulfillment, stock status, return rates, delivery timelines, etc.) and present actionable insights
• Assist in process improvement initiatives to streamline inventory control and fulfillment efficiency
• Supervise and mentor junior staff or interns, ensuring adherence to SOPs

Qualifications:

• Bachelor’s degree in supply chain, Logistics, or a related field preferred
• 3–4 years of experience in e-commerce operations management, warehouse/inventory management, or fulfillment
• Hands-on experience with FBA (Fulfillment by Amazon), FBF (Flipkart Fulfilled), Blinkit, and other marketplace supply models
• Strong analytical skills with the ability to track stock levels, dispatch rates, and delivery KPIs
• Proficiency in Excel/Google Sheets (advanced/intermediate preferred) and knowledge of inventory/warehouse management systems
• Strong communication skills and ability to coordinate cross-functionally
• Ability to thrive in a fast-paced, high-growth environment

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Work Location: In person