E-commerce / Operations Associate

Job Description

We are seeking a detail-oriented, proactive, and versatile individual to work both on our online e-commerce platform and physical store inventory logistics. This critical role ensures a seamless flow of products from our stocked inventory to the customer's doorstep and maintains a high-quality online shopping experience. The ideal candidate thrives in a fast-paced environment and possesses excellent organizational and technical skills.

Key Responsibilities

• Manage day-to-day e-commerce platform operations, including product listings, inventory updates, and order processing to ensure accuracy and efficiency.
• Utilize SEO tools and conduct keyword research to optimize product descriptions, titles, and metadata for improved search engine rankings.
• Develop and implement conversion optimization strategies to increase online sales and improve user engagement through A/B testing and performance analysis.
• Create compelling content for product pages, social media campaigns, email marketing, and promotional materials that resonate with target audiences.
• Manage social media marketing efforts across platforms such as Facebook, Instagram, and LinkedIn to boost brand awareness and customer engagement.
• Design graphics and edit images using Adobe Photoshop and Adobe Creative Suite to enhance visual appeal of online content.
• Monitor website analytics with Google Analytics and other tools to track performance metrics, identify trends, and refine marketing strategies accordingly.
• Coordinate with cross-functional teams on SEM (Search Engine Marketing) campaigns using Google Ads and Google AdWords to maximize reach and ROI.
• Support the integration of marketing automation tools and content management systems like WordPress for streamlined content publishing.
• Collaborate on B2B marketing initiatives to expand partnerships and grow wholesale channels within the e-commerce ecosystem.

Requirements

_ Shipping and Receiving_

• Manage all incoming and outgoing shipments of inventory and supplies.
• Unload trucks and deliveries.
• Manage inventory within backstock and showroom floors for efficient storage and order picking, conduct regular cycle counts, and inventory audits.

_ Website Management_

• Manage ecommerce operations, including updating product listings, descriptions, images, and pricing.
• Monitor website functionality, performance, and user experience.
• Troubleshoot issues with IT and web development teams.
• Manage online customer service inquiries related to orders, shipping, and returns with a focus on high-level customer satisfaction.

Skill Set

• Strong computer skills, data entry, and spreadsheets.
• Organizational skills and attention to detail.
• Ability to lift / move items up to 50lbs (ammo / pallet deliveries).

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Work Location: In person