E-Commerce Operations & Customer Experience Assistant

E-Commerce Operations & Customer Experience Assistant

Pay: $50,000 per year

Job Type: Full-time, In-Office

Why You Should Apply

If you’re smart, organized, and looking for a role where you can actually learn and grow — not just punch a clock — this is a great opportunity.

You’ll work hands-on with real E-commerce operations across major platforms like Amazon, Walmart, and Shopify. This role matters. You’ll support daily order flow, customer experience, and inventory coordination in a fast-paced environment where attention to detail and common sense are valued.

This position is ideal for someone early in their career who wants exposure to E-commerce, operations, and logistics, and who takes pride in doing things the right way.

About the Role

Lab Supply/Exotic Animal Supply is looking for a reliable, detail-oriented E-Commerce Operations & Customer Experience Assistant to support our online sales channels and operations team.

You’ll help manage orders, customer inquiries, reporting, and operational support across multiple E-commerce platforms. Prior E-commerce experience is helpful but not required — we’re more interested in strong computer skills, organization, accountability, and a willingness to learn.

Key Responsibilities

• Process and support daily E-commerce orders across Amazon, Walmart, Shopify, and other platforms
• Provide professional customer service by responding to messages and resolving issues promptly
• Track operational metrics and maintain accurate reports using Microsoft Excel
• Monitor seller feedback, reviews, and Buy Box performance; open or escalate cases when needed
• Assist with inventory coordination, product ordering, and shipment tracking
• Organize and distribute shipping labels and assist with fulfillment coordination
• Help with packing orders during peak volume periods as needed
• Maintain detailed records of customer issues, resolutions, and open cases
• Learn and work within systems such as Amazon Seller Central, Walmart Seller Center, Shopify, and ShipStation
• Support the team wherever needed — flexibility and teamwork are important in this role

Qualifications

• Bachelor’s degree required (any field)
• Strong customer service and communication skills
• Proficiency with Microsoft Excel and Microsoft Office
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced, high-volume environment
• Able to follow direction while also taking initiative
• Reliable, adaptable, and able to work well with a variety of personalities

Preferred (Not Required)

• Experience with E-commerce platforms or online order processing
• Familiarity with inventory management or logistics
• Experience working in a dynamic or multi-channel environment

Benefits

• 401(k)
• Health insurance
• Paid time off
• Flexible schedule

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• How would you rate your Microsoft Excel skills?
• Beginner (basic data entry only)
• Intermediate (formulas, sorting, filters, basic reports) ✅
• Advanced (pivot tables, VLOOKUP/XLOOKUP, complex formulas)
• This role requires tracking orders, customer issues, and inventory details across multiple platforms. How do you typically stay organized when managing multiple tasks?
• Tell us about a time you worked in a fast-paced environment with changing priorities. How did you handle it?
• A customer messages upset about a delayed order that is outside your control. What would you do?
• This role involves learning multiple E-commerce platforms. How comfortable are you learning new systems and software?
• Very comfortable — I pick up systems quickly ✅
• Somewhat comfortable
• Not comfortable
• Which best describes you?
• I prefer very repetitive work with little change
• I’m comfortable with some change
• I enjoy variety and figuring things out as I go ✅

Work Location: In person