E-commerce Operations & Customer Support Executive

We are looking for a dedicated and detail-oriented E-commerce Operations & Customer Support Executive to manage our Shopify store and ensure smooth online operations. The ideal candidate must have hands-on experience with Shopify, strong organizational skills, and the ability to deliver excellent customer service.

Key Responsibilities:

• Manage and update products, pricing, inventory, and collections on Shopify
• Process daily orders, generate order confirmations and packaging slips
• Maintain accurate tracking records and coordinate with courier partners
• Provide prompt and professional customer support via email, chat, and phone
• Handle returns, exchanges, and refunds efficiently
• Track store performance and prepare simple operational reports
• Assist with sales promotions, campaigns, and product launches

Requirements:

• Proven experience managing a Shopify-based store
• Knowledge of order fulfillment, packaging, and shipping workflows
• Excellent written and verbal communication skills (English & Urdu)
• Organized, proactive, and able to manage multiple tasks independently
• Basic knowledge of Google Sheets or Excel preferred

What We Offer:

• Fixed Salary: PKR 30,000/month (for the first 3 months)
• Performance-based salary review after probation
• Supportive and flexible work environment
• Opportunity to grow with a fast-paced e-commerce brand

How to Apply:

Send your CV along with a brief note about your Shopify operations and customer support experience to:

Job Type: Full-time

Pay: Rs30,000.00 per month

Work Location: Remote