E-Commerce Operations Executive & Office Administrator (Male Candidate)

Overview

This role needs to manage, process, and track customer orders in Ecommerce platform (Amazon/Flipkart etc).The job includes the interaction with customers (via phone, email, & live chat) to provide product information ,response to inquiries or resolving the concerns related to the orders.

Additionally, assist with administrative duties, and other supportive roles in the organization.

Main Job responsibility:

• Manage, process, and track customer orders to ensure accuracy.
• Proper packagaing and timely delivery of online orders to customers.
• Stock Management of all the products for the Ecommerce which includes all inward and outward of the warehouse
• Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
• Vendor Management for the product orders and procurement
• Data entry/analysis and report creation in the CRM System.
• Communicate and coordinating internally with Ecommerce manager and working collaboratively with eCommerce Channel partner, Logistics and vendors, when needed.
• Manage Office administrative task in the organization

Skills Required

• Experience in Ecommerce Customer management, Order management or relevant role
• Good communication and interpersonal abilities
• Can speak English
• Familiarity with office management procedures and basic accounting principles
• Proficiency in MS Word & MS Excel and office management software (CRM etc.)
• Comfortable in using laptop and other office electronic equipment.
• Internet Savvy
• Good Email Communication Skill.
• Experience in inventory management
• Male Candidate with the experience in Amazon,Flipkart will be preferrable
• Good administrative skills and can work under pressure
• Driving skills is an advantage

Job Location: Navi Mumbai

Age of Candidate : 25-35 Years

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Experience:

• E-commerce: 1 year (Required)
• Office Adminstration: 1 year (Preferred)

Work Location: In person