E-Commerce Operations Supervisor

E-Commerce Operations Supervisor - Reef Holding

We’re Hiring: E-Commerce Operations Supervisor

Location: Riyadh, Saudi Arabia

Job Type: Full-Time

About Reef Holding:

Reef Holding continues to shape the future of digital retail in Saudi Arabia by blending operational excellence with innovation. We are currently seeking a proactive and detail-oriented E-Commerce Operations Supervisor to join our dynamic team and lead the operational success of our online platforms.

About the Role:

As an E-Commerce Operations Supervisor, you will oversee day-to-day e-commerce activities, ensuring seamless order processing, logistics coordination, and a world-class customer experience. You’ll play a key role in aligning operational efficiency with strategic digital sales goals.

Key Responsibilities:

Order & Inventory Management:

• Monitor and manage order processing from placement to delivery
• Coordinate with supply chain and warehouse teams to ensure stock availability
• Supervise return and exchange processes to ensure a smooth customer experience

Customer Experience Optimization:

• Oversee customer service operations and ensure timely resolution of inquiries and complaints
• Analyze customer feedback and implement enhancements to elevate the e-commerce journey

Logistics & Fulfillment Oversight:

• Coordinate with shipping providers to ensure timely and high-quality deliveries
• Monitor logistics KPIs and implement strategies for greater efficiency and accuracy

Operational Performance & Analysis:

• Analyze daily and weekly performance reports to identify gaps and improvement opportunities
• Drive process automation and cost-efficiency initiatives

Cross-Functional Collaboration:

• Work closely with marketing to support campaigns and promotional launches
• Collaborate with IT to resolve platform-related technical issues
• Coordinate with finance on billing and payment reconciliations

Compliance & Quality Control:

• Ensure all e-commerce operations adhere to company policies and local regulations
• Keep up with evolving e-commerce laws in Saudi Arabia and ensure ongoing compliance

Team Management & Development:

• Supervise team performance, assign tasks, and ensure operational consistency
• Train and motivate team members on best practices and new systems

Qualifications:

• Bachelor’s degree in Marketing, E-Commerce, or a related field
• Proven experience managing e-commerce operations, preferably in the Saudi market
• Strong understanding of inventory systems, logistics processes, and order management
• Excellent analytical skills and operational problem-solving capabilities
• Familiarity with logistics providers and shipping coordination
• Fluent in Arabic; good command of English preferred
• Strong communication and team leadership skills
• Solid knowledge of local e-commerce laws and compliance requirements

Why Join Reef Holding?

Be part of a forward-thinking team driving digital transformation in Saudi retail. At Reef Holding, your operational insights will directly influence success and customer satisfaction in a fast-growing e-commerce landscape.