E-commerce Operatons Managaer (Shopify)

Role: E-commerce Operations Manager
Location: Worli (Mumbai)
CTC: up to 3.5 LPA

Job description:
We are seeking a proactive and experienced E-Commerce Operations Manager to independently manage and scale online store. This is a hands-on role where the selected candidate will take complete ownership of day-to-day e-commerce operations, from store management and order fulfillment to basic marketing and customer service.

The role is ideal for professionals with 3 years of practical experience in managing e-commerce platforms, particularly Shopify, in a startup or small business environment.

Responsibilities:

E-Commerce Store Management:

• Set up, manage, and maintain the Shopify-based online store
• Customize themes, manage payment gateway integrations, and ensure smooth site functionality
• Ensure an intuitive and user-friendly shopping experience

Product & Inventory Management:

• Create and update product listings, including descriptions, pricing, and images
• Monitor and manage inventory levels in coordination with the workshop team

Order Processing & Fulfillment:

• Manage end-to-end order processing, including payment verification
• Oversee secure packaging and coordination with logistics partners for nationwide delivery

Customer Support:

• Handle customer inquiries through email, chat, or phone
• Resolve issues related to orders, returns, deliveries, and product information
• Maintain a positive customer experience to drive repeat business

Marketing & Promotions:

• Plan and execute basic promotional activities such as social media posts, email campaigns, and SEO improvements
• Work within a limited marketing budget to drive traffic and sales

Analytics & Reporting:

• Track store performance and sales metrics using Shopify and related tools
• Prepare basic reports highlighting performance, trends, and improvement areas

General Operations:

• Ensure compliance with shipping and operational requirements
• Maintain basic financial records such as invoices
• Troubleshoot technical or operational issues as they arise

Qualifications & Experience:

• 3–5 years of experience in e-commerce operations
• Strong hands-on experience with Shopify or similar platforms
• Working knowledge of digital marketing fundamentals (social media, email marketing, SEO)
• Experience handling domestic logistics and courier partners
• Ability to work independently and manage end-to-end operations
• Proficiency in tools such as Google Workspace, Microsoft Office, or similar.

Preferred Skills:

• Interest in design, craftsmanship, or interior decor products
• Experience using tools like Canva or similar for basic creatives
• Strong analytical and problem-solving skills
• Good communication and coordination abilities
• Self-driven, adaptable, and proactive in a growing business environment

Apply Now!

Job Type: Full-time

Pay: ₹300,000.00 - ₹350,000.00 per year

Application Question(s):

• What is your current CTC? (mandatory)*

Work Location: In person