E-Commerce Sales Consultant

Job description:

Are you a sales-driven design professional who thrives in a fast-paced digital environment and enjoys building relationships with clients across the country?

Grayson Living is a premier name in the luxury home furnishings industry. With showrooms in Beverly Hills and Orange County, and a massive national e-commerce presence, we are the destination for discerning clients seeking to elevate their living spaces.

We are seeking an E-Commerce Sales Consultant for our Santa Ana showroom. This is not a traditional retail position — it is a high-performance, sales-focused hybrid role centered around converting online leads into revenue while delivering a luxury client experience both virtually and in person.

If you are motivated by sales, passionate about luxury interiors, and energized by working with digital clients nationwide, we want to meet you.

Why You’ll Love This Role

• National Reach: Our robust e-commerce presence generates a steady flow of inbound leads from across the U.S., giving you the opportunity to build relationships far beyond the showroom floor.
• Luxury Portfolio: Represent over 25,000+ curated luxury furnishings and exclusive designer brands across modern, contemporary, and high-end lifestyle categories.
• Sales Drive Growth Opportunity: Build your own pipeline and book of business through online lead conversion, repeat business, referrals, and showroom opportunities.
• Entrepreneurial Growth: Blend virtual consultations, digital sales communication, and in-person showroom appointments in a dynamic omnichannel role.

The Role: E-Commerce Sales Consultant

This role is heavily focused on digital client engagement and online sales conversion, while also supporting walk-in showroom clients as needed.

Digital Sales & Lead Conversion

• Manage inbound online inquiries through phone, email, chat, and virtual consultations
• Convert e-commerce traffic into closed sales through relationship building, quoting, and follow-up
• Create and send quotes, payment links, and product recommendations
• Maintain consistent communication throughout the customer journey, from inquiry through delivery
• Follow up on open quotes and abandoned opportunities to maximize conversion rates

Virtual Design Consulting

• Assist clients with furniture selections, customization options, room layouts, and styling recommendations
• Create mood boards, floor plans, or design presentations to support purchasing decisions
• Provide white-glove customer service for high-value clients nationwide

Pipeline & Relationship Management

• Manage a high volume of active leads and customer conversations simultaneously
• Utilize CRM systems and e-commerce platforms to track sales activity and follow-ups
• Develop repeat and referral business through exceptional client service

Showroom Support

• Assist walk-in clients with luxury furniture consultations and sales
• Support showroom merchandising standards and product presentation
• Maintain organization of samples, swatches, and product materials

The Ideal Candidate

We are looking for someone who is as comfortable closing a sale over a Zoom call as they are face-to-face.

Required Experience

• 2+ years of experience in furniture sales, e-commerce sales, interior design sales, luxury retail, or other high-ticket consultative sales environments
• Proven ability to close sales and meet or exceed revenue goals

E-Commerce & Technical Skills

• Experience handling online leads, digital customer communication, or remote sales
• Comfortable using CRM systems, e-commerce platforms, Google Workspace, and video conferencing tools
• Strong follow-up and pipeline management skills

Communication & Client Experience

• Exceptional verbal and written communication skills
• Ability to build trust with high-end clientele through polished, professional interactions
• Comfortable handling objections, pricing discussions, and complex customer situations

Design & Product Knowledge

• Passion for luxury interiors, furniture, and design trends
• Ability to assist with product styling, room layouts, and design recommendations
• Mood board or floor planning experience is a plus

Schedule & Reliability

• Available to work 5 days per week, including Saturdays

Job Type: Full-time

Pay: $52,000.00 - $76,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person