E-commerce Sales Supervisor

Overview
We are seeking a dynamic and proactive E-commerce Sales Supervisor to lead our online sales team and drive growth across digital platforms. This energetic role involves overseeing daily sales operations, managing customer relationships, and implementing strategic initiatives to boost revenue. The ideal candidate will possess strong leadership skills, a passion for e-commerce, and the ability to motivate a team to achieve ambitious sales targets. Join us to shape the future of online shopping experiences and contribute to our company’s success in the digital marketplace.

Responsibilities

Skills

Join us as an E-commerce Sales Supervisor and become a vital part of our vibrant team dedicated to innovation, growth, and excellence in online retail!

Pay: $76,000.00 - $100,000.00 per year

Job description:

Job Type: Full-time, on-site, Fort Lauderdale (no remote or hybrid) Glownar.com is seeking a Sales Team Supervisor to support and execute the sales vision set by the Head of Sales & Marketing. This role is responsible for daily management of the inside sales team, hands-on coaching, performance accountability, and consistent execution of established sales strategies.

This position is ideal for a Licensed Esthetician who has transitioned into sales leadership and thrives in a fast-paced eCommerce and call-center environment. While industry knowledge is essential, this is not a treatment-room role—it is a people-leadership and sales-execution position.

As Sales Team Supervisor, you will oversee a team of 6-8 Sales Representatives, ensuring daily prospect-nurturing activity, follow-up, personalization, and CRM discipline align with company expectations and revenue goals.

This role reports directly to the Head of Sales & Marketing and works in close partnership to implement sales processes, initiatives, and performance standards.

This is a full-time job, with the base+commission compensation model (up to $76,000-$100,000/year)

Key Responsibilities

Team Supervision & Daily Management

• Oversee the day-to-day activities of the inside sales team, ensuring coverage, responsiveness, and adherence to sales protocols.
• Serve as the first point of escalation for sales reps regarding leads, customer interactions, and workflow issues.
• Ensure consistent execution of sales strategies, messaging, and processes established by the Head of Sales & Marketing.
• Monitor daily activity, follow-ups, pipeline movement, and CRM hygiene in HubSpot.
• Supervise and coordinate the daily activities of the e-commerce sales team, ensuring high performance and excellent customer service
• Develop and execute sales strategies to increase online revenue, optimize product listings, and enhance user engagement
• Monitor sales metrics and analyze data to identify trends, opportunities, and areas for improvement
• Lead training sessions for team members on sales techniques, product knowledge, and platform updates
• Manage customer inquiries, resolve issues promptly, and foster positive relationships with clients
• Conduct regular team meetings to set goals, review performance, and motivate staff toward continuous improvement

Sales Coaching & Performance Support

• Conduct regular 1:1 check-ins, team huddles, and coaching sessions to reinforce best practices, personalization, and consultative selling.
• Support sales reps in improving call quality, objection handling, follow-up strategy, and closing effectiveness.
• Identify performance gaps and implement corrective actions, training refreshers, or process reinforcement.
• Motivate and support the team to meet and exceed daily, weekly, and monthly targets.
• Provide feedback from the sales floor to leadership to improve scripts, templates, workflows, and customer experience.
• Stay informed on product updates, promotions, and competitive positioning to ensure accurate team communication.

Reporting & Accountability

• Track and report on KPIs, conversion rates, pipeline health, and rep activity.
• Enforce sales discipline, accountability, and compliance with company standards.
• Ensure all customer interactions and insights are properly logged in HubSpot.

Qualifications & Skills

• Active Esthetician or Cosmetologist License (required)
• Proven experience in inside sales, call center supervision, or sales team leadership
• Strong people-management skills with a hands-on, coaching-oriented leadership style
• Experience working in eCommerce environments (Shopify preferred)
• Proficiency with CRM platforms (HubSpot strongly preferred)
• Excellent communication, organization, and problem-solving skills
• Comfortable managing performance metrics and sales dashboards
• Ability to execute strategy, reinforce process, and lead by example
• Strong project management skills to coordinate multiple initiatives simultaneously
• Multilingual abilities are a plus for engaging diverse customer bases effectively
• Excellent leadership qualities with the ability to inspire and guide a team toward shared objectives
• Effective communication skills for clear internal coordination and customer interactions
• Negotiation expertise to secure favorable terms with partners or resolve customer concerns efficiently
• Customer service orientation with a focus on delivering exceptional online shopping experiences
• Proficiency in English; additional language skills are advantageous for broader market reach

About Glownar

Glownar Aesthetics is a professional beauty distributor providing high-quality, affordable salon and spa equipment to licensed beauty and skincare providers. With offices in Florida, Texas, and New York, Glownar is known for strong training support, a customer-first approach, and a fast-growing eCommerce presence.

Compensation & Benefits

• Base + Commission (hourly + commission); bonus opportunities
• 401(k) matching
• Health and dental insurance
• Paid time off & paid major holidays
• Employee discounts
• Paid training
• Free parking
• Positive, growth-oriented culture

Schedule & Location

• Full-time and on-site only (no Remote or Hybrid is accepted for this position)
• Monday–Friday, 8-hour shifts
• Day shift (no nights)
• Work Location: Fort Lauderdale, FL 33325 (Required)

Job Type: Full-time

Pay: $76,000.00 - $100,000.00 per year

Work Location: In person