E-Commerce Specialist

Classic Performance Products, Inc. is a leading automotive aftermarket parts manufacturer, specializing in high-quality performance upgrades for classic vehicles. With a strong reputation for innovation, reliability, and customer satisfaction, we serve both retail and wholesale markets, providing top-tier suspension, brakes, steering, and other performance component products. Our commitment to excellence and passion for the automotive industry drive us to continually enhance our products and services. As we expand our digital presence, we are looking for a skilled E-Commerce Specialist to support our growing online marketplace.

*** E-COMMERCE SPECIALIST ***

Hours: (100% On-Site) Monday-Friday; 8:00am - 5:00pm

Status: Fulltime / Hourly / Non-Exempt

Job Summary:

The E-Commerce Specialist will play a key role in supporting the Account Manager, troubleshooting product listings, resolving account issues, and managing the e-commerce catalog. This position will also focus on customer service support, order fulfillment, and handling customer inquiries.

Ideal Candidate:

Has hands-on experience with Magento 2 Adobe Commerce and is eager to optimize store performance, improve visibility, and enhance the overall customer experience.

Qualifications & Requirements:

• Proven experience with Magento 2 Adobe Commerce (required).
• Prior experience in e-commerce operations, customer service, or account management.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Knowledge of SEO, digital marketing, and e-commerce best practices.
• Excellent communication and customer service skills.
• Ability to work collaboratively within a team environment.
• Detail-oriented with strong organizational and time-management skills.

Key Responsibilities:

• Provide support to the account manager with all aspects of daily e-commerce operations.
• Troubleshoot and resolve product listing issues, account problems, and catalog discrepancies.
• Handle order fulfillment and provide exceptional customer service by addressing inquiries and concerns.
• Investigate and resolve customer complaints, payment disputes, and fulfillment errors.
• Design and create new store pages, content pages, and landing pages to enhance customer engagement and drive sales.
• Work closely with the marketing, logistics, and operations teams to optimize listings and improve e-commerce performance.
• Monitor inventory, pricing, and promotions to ensure accuracy and competitiveness.
• Stay updated on e-commerce trends, platform updates, and industry best practices.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic e-commerce environment.
• Collaborative team culture with growth opportunities.

If you are passionate about e-commerce operations, customer service, and digital marketing, we’d love to hear from you!

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Magento : 2 years (Required)
• Account Management: 2 years (Preferred)
• E-Commerce: 3 years (Required)

Ability to Commute:

• Placentia, CA 92870 (Required)

Work Location: In person