E-commerce supervisor

E-Commerce Supervisor | REEF Group

Position Title: E-Commerce Supervisor

Job Type : Full-Time

Location : Riyadh, Saudi Arabia

About the Role:

Reef Holding is seeking a proactive and detail-oriented E-Commerce Supervisor to oversee the daily operations of the platform and ensure efficient execution of all operational activities. This role is responsible for managing product listings, inventory accuracy, order processing, and shipment tracking, while continuously improving the user experience. The E-Commerce Supervisor will work closely with warehouses, marketing, customer support, and technical teams to maintain operational excellence and drive sales growth across the platform.

The role focuses on ensuring platform readiness, monitoring operational performance, resolving issues, and supporting continuous improvement initiatives to enhance overall efficiency and customer satisfaction.

Key Responsibilities:

Oversee platform operations:

• Supervise the daily operations of the platform and ensure full readiness for sales, including product availability, content accuracy, pricing, and promotions.
• Monitor platform performance to ensure smooth order processing, payment flow, and tracking accuracy.

Manage products and inventory:

• Oversee product uploads and ensure accurate product information, descriptions, and images aligned with brand standards.
• Continuously monitor online inventory and ensure alignment with warehouse and internal systems.

Order and fulfillment management:

• Supervise the full order lifecycle from placement to delivery and resolve any delays or operational issues promptly.
• Coordinate with warehouses to ensure timely order fulfillment and handle returns or shortages efficiently.

Resolve operational issues:

• Monitor and resolve issues related to payment gateways, shipping, and technical operations in coordination with relevant partners and teams.
• Ensure operational stability and minimize errors across orders, payments, and logistics.
• Enhance user experience and performance:
• Analyze user behavior on the platform and review product pages and offers to identify improvement opportunities.
• Track best-selling and slow-moving products and recommend operational actions to support sales performance.

Cross-functional collaboration:

• Coordinate with marketing teams to ensure platform readiness for campaigns, promotions, and seasonal activities.
• Work closely with customer support to resolve customer complaints within target timelines.

Reporting and continuous improvement:

• Prepare weekly reports covering orders, inventory, sales performance, and operational issues.
• Support ongoing improvement initiatives and ensure adherence to e-commerce policies and procedures.
• Document operational processes to ensure consistency and continuity.

Required Qualifications:

Diploma or Bachelor’s degree in E-Commerce, Business Administration, Information Systems, or a related field.

4–6 years of relevant experience.

Strong ability to manage daily operations and lead small teams.

Proficiency in analyzing store data and resolving operational issues.

Experience in managing products and online inventory with high accuracy.

Good understanding of payment integration, shipping processes, and order tracking.

Ability to enhance user experience through performance monitoring and optimization.

Strong communication skills to effectively coordinate with cross-functional teams.

Preferred Qualifications:

Advanced training in platform management.

Experience with order and inventory management systems.

Knowledge of user experience optimization.

Familiarity with ERP and OMS systems.

Basic understanding of digital analytics.

Languages:

Arabic – English

Why Join Us?

At Reef Holding, we believe that operational excellence in e-commerce is key to delivering exceptional customer experiences and driving sustainable growth. Joining our team means being part of a dynamic environment that values efficiency, collaboration, and continuous improvement across all digital operations.