E-Commerce Support Agent (Evening Shift)

Are you passionate about e-commerce and looking for an opportunity to contribute to a growing business? We are seeking motivated E-Commerce Support Agents to join our team for evening shifts. In this role, you will handle customer service tasks, process orders, manage inquiries, and support the overall day-to-day operations of our e-commerce platform.

Responsibilities:

• Respond to customer inquiries via email, chat, and other channels
• Assist in processing orders, returns, and exchanges
• Troubleshoot customer issues and provide solutions promptly
• Coordinate with suppliers and shippers for order fulfillment
• Manage product listings, inventory updates, and ensure data accuracy
• Monitor shipping statuses and provide updates to customers
• Support the team with other e-commerce-related tasks as needed

Requirements:

• Experience in e-commerce, customer support, or related fields (preferred but not required)
• Strong communication skills (written and verbal)
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency in Microsoft Office, Google Suite, and basic e-commerce platforms
• Attention to detail and problem-solving skills
• Must be available to work the 6:00 PM to 2:00 AM shift

Benefits:

• Competitive salary plus Commission
• Flexible working environment (on-site)
• Growth opportunities within the company
• Training and support for professional development

Job Type: Full-time

Pay: From Rs30,000.00 per month