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E-Insider (Social Media Executive)

Location:
Doha, Qatar
Department: Marketing
Job Description
Job Number 24056532
Job Category Sales & Marketing
Location W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Responsible for managing all the social channels of the hotel and outlets, creating content for the social media channels, managing the review pages of the hotel & all its restaurants. Be the liaison between the guests and the operations team of the restaurants. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Perform general office duties to support Sales & Marketing. Receive, record, and relay messages accurately, completely, and legibly.

KEY RESPONSIBILITIES:


Create innovative content to continuously increase engagement on all channels.

Manage the Social Media Calendar & keep it up to date giving priority to the promotions that are more relevant to the outlet. Be ready to be the face of the property when promoting the outlets, & Hotel on channels such as, but not limited to, Instagram, Facebook, Twitter, Snapchat & Insta Stories

Be social media savvy & keep yourself update on new trends & technology. Stay connected to what’s new & next in the hotel/Brand/city & promote accordingly. Utilize social media as a reservation tool for outlets & hotel services. Be in charge of paid social media advertisement (planning & budgeting)

Make sure that priorities are set for all channels. Personalize guest interaction by meeting with the guest while staying or visiting our outlets. Respond to guest request & defects online + in person and act as direct liaison with operational departments Be the face of the brand and build strong relationships with social media influencers in the country & region and make sure to invite them to the hotel whenever we have new promotions for coverage. Responsible for encouraging Top VIPS/celebrities/musicians etc. to post about W Doha whenever they visit our property by meeting and greeting them, and being a part of their WW moments. Responsible for attending all Marketing events and covering the experience on social media. Organize & execute social media gatherings with influencers and key VIPs. Monitor local competition and flag any important content that is worth sharing. Monitor & reply to all guest reviews (TripAdvisor, Expedia, Zomato, bookings.com, brand.com) and follow up with the pertinent departments. Share on a daily basis all the social media activity with all departments. Handle any problems and unusual situations brought up by the guests and follow thru until resolved. Personally follows up with guests after resolution to ensure satisfaction. Closely monitor all social media channels in case of any inappropriate post or thereat and communicate accordingly. To know what is new/next on social media, be in the know of the new trends, tools, apps, channels and what is trending on the online world and advise on innovative ideas that can be implemented at W Doha. Have a good eye for photography & photo editing skills.

Attend all required briefings and the monthly Marketing & F&B meetings. Drive traffic and increase the number of followers/engagement on the social media channels. Maintaining the ‘W Look’ is an important requirement. Always follow the grooming standards. The goal is to present a clean, professional and natural appearance in both attire and personal appearance. Be punctual, efficient and above all, courteous. Assume at all times a pleasing and helpful manner towards our guests. Maintain good eye contact and posture with the guest at all times. Be aware of your work schedule and give adequate notice whenever serious circumstances prevent your adhering to your schedule. Be proactively involved in the hotel’s operation keeping up-to-date with events within the hotel. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules and related W and Marriott Policies. Always maintain the most professional public relation attitude while attending an event, remain focus on the objective (promote the hotel image, increase sales). Maintain a sense of urgency with whatever task is required.


SAFETY AND SECURITY

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.


POLICIES AND PROCEDURES

Protect the privacy and security of guests and talents. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Perform other reasonable job duties as requested by Managers.


COMMUNICATION

Discuss work topics, activities, or problems with talents, talent coaches, or managers discreetly and quietly, avoiding public areas of the property. Exchange information with other talents using electronic devices. Speak to guests and talents using clear, appropriate and professional language.

Provide assistance to talents, ensuring they understand their tasks.


ASSISTS MANAGEMENT

Coach and develop talents (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans). Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.


WORKING WITH OTHERS

Develop and maintain positive and productive working relationships with other talents and departments. Support all talents and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively.


PHYSICAL TASKS

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Marriott International, Inc