ECM & Community Support Case Manager

The Lead Care Manager plays a pivotal role in coordinating and managing the care of patients, ensuring they receive comprehensive and effective support services. The ideal candidate will have excellent organizational skills, strong interpersonal abilities, and a commitment to advocating for the well-being of clients.

Essential Duties and Responsibilities

· Conduct comprehensive assessments of clients' needs, including medical, social, and psychosocial factors.

· Develop individualized care plans in collaboration with clients, healthcare providers, and other stakeholders.

· Coordinate and facilitate access to healthcare services, including medical appointments, diagnostic tests, and treatments.

· Advocate for clients and ensure they receive appropriate healthcare services and resources.

· Monitor clients' progress and evaluate the effectiveness of care plans, adjusting as needed.

· Provide education and support to clients and their families regarding health conditions, treatment options, and community resources.

· Collaborate with interdisciplinary teams, including physicians, nurses, social workers, and community agencies, to coordinate care and services.

· Maintain accurate and up-to-date documentation of client interactions, assessments, and care plans.

· Identify and address barriers to care, such as transportation issues, financial concerns, and language barriers.

· Participate in case conferences, team meetings, and continuing education activities to enhance knowledge and skills.

· Serve as the primary point for contact for ECM patients enrolled in the program.

· Work with prospective patients to explain the ECM program and provide information.

· Outreach to all patients to remain engaged in the ECM program, (e.g. schedule appointments, contact patients with missed appointments, maintain patient logs)

· Other duties as assigned.

Qualifications, Education, and Training

· Bachelor's degree in social work, nursing, psychology, or a related field is preferred.

· Previous experience in case management, healthcare, or social services is highly desirable.

· Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.

· Excellent organizational and time management abilities, with the capacity to prioritize tasks and manage multiple cases simultaneously.

· Knowledge of community resources and social service agencies, including Medicaid, Medicare, and other public assistance programs.

· Ability to work independently and collaboratively as part of a multidisciplinary team.

· Compassionate and empathetic attitude towards clients facing challenging circumstances.

· Certification in case management (e.g., Certified Case Manager) is a plus but not required.

Skills, Knowledge, and Experience

· Demonstrated leadership and achievement in a complex healthcare delivery system

· Knowledgeable in quality infrastructure, including how to develop and implement decision tools, clinical protocols, guidelines, care management programs, and outcome measurement assessments

· Familiarity with electronic medical records

· Handles varying situations with tact and diplomacy; ability to mentor/develop direct staff and their teams

· A mission-driven individual with a belief in, and commitment to CLCHC’s mission

Experience working with community-based organizations a plus.

Bilingual in Spanish/Russian a plus.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Pay: $26.00 - $27.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person