Ecom operation officer

The incumbent will be responsible for managing the E-Commerce vertical at TCI Express Ltd.

Main Accountabilities:

• Developing business in the Branches and supporting for generation of new business.
• Experience in handling the core E-Commerce Customers.
• Oversee and head the entire gamut of E-commerce Ops - outstanding payments, order fulfillment, delivery services performance.

• P&L ownership and management
• Provide overall direction and leadership to the E-comm team /customer service/OCC team.
• Ensure adherence to the Service Level Agreements as informed to the customer. Work towards continuous improvement for serving all customers within the stated service delivery time.

• Liaison with customer relationship team to ensure seamless customer experience
• Help build and implement SOPs. Ensure compliance in hub operations and logistics in all areas.
• Liaise with various departments to gain support on customer escalations and resolve operational issues with stipulated time.

• Facilitate and implement process improvement ideas to improve overall process efficiency and customer experience.

• Identify and evaluate the performance of pickup and delivery.

• Execute plans for ensuring availability of first mile & last mile operations.

• Strategic and execute central initiatives as well as contribute with ideas for effectively scaling up the operations

• Explore opportunities for reducing the overall Cost per Delivery.

Qualification:

Qualification: Graduate/PG

Job Location is Pan India

10-20% Hike on your current CTC

Experience: 2-8 yrs

Knowledge, Skills, Abilities and Competencies:

• Good written & verbal communication skills.
• Planning, Decision Making, Staffing, Stakeholder management, Vendor management, Process Improvement.
• Excellent interpersonal and organizational skills
• Effective coordination skills.
• Self-driven, high integrity, proactive, hardworking, team-player.

Interested candidate connect with over the email recruit.mm@tciexpress.in/9315261423

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person