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Ecommerce Client Service Representative
Job Purpose
We are seeking a detail-oriented and client-focused E-Commerce and Client Service Representative to serve as a key point of contact for clients interacting with our online platform and in-store experiences. This role supports general inquiries across digital channels and ensures timely, accurate resolution by providing information or coordinating with internal teams, following established procedures.
Core Accountabilities
- Support the daily operations of the e-commerce department to enhance the client experience and streamline the shopping journey.
- Respond to client inquiries across digital channels, including email, phone, and live chat.
- Support client engagement through social media platforms to meet client needs and service.
- Monitor and respond to online client feedback and reviews across various platforms.
- Provide personalized support to high-value clients through dedicated communication channels.
- Assist with brand-specific programs and client experience initiatives, including subscription services.
Essential Experience and Attributes
- Associate degree in Business or equivalent experience.
- 1–2 years in e-commerce, digital retail, hospitality, or tech-related retail.
- Strong problem-solving, organizational, and communication skills.
- Proficient in multitasking across digital platforms and computer applications.
- Familiarity with Shopify, SAP, and LiveChat is a plus.
- Flexible to work retail hours; remote work may be required.
- Background in luxury retail and knowledge of premium watch/jewelry brands preferred.
Desired Experience
- Watch and/or jewelry product knowledge
- Familiarity with Shopify, SAP, and LiveChat
- Experience with online/remote selling
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