eCommerce Manager

We are seeking an experienced and results-driven eCommerce Manager to oversee and optimize our online sales channels. The ideal candidate will be responsible for managing product listings, driving online sales growth, improving marketplace performance, coordinating marketing initiatives, and ensuring an excellent customer experience across all digital platforms.

Key Responsibilities

Marketplace Management

• Manage and optimize product listings across Amazon, Walmart, Best Buy, eBay, Etsy, and other online marketplaces.
• Monitor marketplace performance, pricing, inventory levels, and product visibility.
• Ensure compliance with marketplace policies and standards.

Website Management

• Maintain and optimize the Cosmic Homes website for user experience and conversion.
• Coordinate product uploads, updates, pricing adjustments, and promotional campaigns.
• Work with developers and designers to improve website functionality and performance.

Sales & Growth Strategy

• Develop and execute strategies to increase online sales and profitability.
• Analyze sales trends, customer behavior, and marketplace performance.
• Identify new opportunities for product expansion and revenue growth.

Digital Marketing

• Coordinate digital marketing campaigns across social media, email marketing, SEO, and paid advertising channels.
• Monitor campaign performance and optimize marketing efforts to maximize ROI.
• Collaborate with content creators and graphic designers on promotional materials.

Inventory & Order Management

• Monitor stock levels and coordinate with suppliers and warehouse teams.
• Ensure accurate inventory synchronization across all sales channels.
• Oversee order processing and fulfillment operations.

Customer Experience

• Monitor customer feedback, reviews, and support inquiries.
• Implement strategies to improve customer satisfaction and retention.
• Resolve escalated customer service issues professionally and efficiently.

Reporting & Analytics

• Prepare weekly and monthly performance reports.
• Track key performance indicators (KPIs), including sales, conversion rates, advertising performance, and customer satisfaction metrics.
• Provide actionable insights and recommendations to management.

Qualifications

• Bachelor's degree in Business, Marketing, eCommerce, or a related field (preferred).
• Minimum 3 years of experience in eCommerce management.
• Strong experience with Amazon Seller Central, Walmart Marketplace, eBay, Etsy, and Shopify/WooCommerce platforms.
• Knowledge of SEO, PPC advertising, email marketing, and social media marketing.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Proficiency in Microsoft Excel, Google Sheets, and reporting tools.

Preferred Skills

• Experience in the furniture or home furnishings industry.
• Knowledge of Canadian eCommerce and marketplace operations.
• Experience managing remote teams and cross-functional projects.

Key Performance Indicators (KPIs)

• Online sales growth
• Marketplace performance metrics
• Website conversion rate
• Customer satisfaction and review ratings
• Advertising ROI
• Inventory accuracy
• Order fulfillment efficiency

What We Offer

• Competitive salary
• Performance-based incentives
• Career growth opportunities
• Flexible work environment

Pay: From Rs70,000.00 per month

Experience:

• eCommerce: 3 years (Preferred)

Work Location: In person