eCommerce Program Manager

POSITION SUMMARY

The eCommerce Program Manager’s main role is to provide day-to-day oversight and management of assigned eCommerce programs and inventory management. Additionally, this person works with and supports the sales team to properly address customer needs in terms of driving eCommerce sales, staying relevant on trends, maintaining inventory as data dictates, and overseeing general day-to-day operations for the assigned eCommerce programs. The eCommerce Program Manager is a driven, dedicated self-starter who works to fully understand clients, systems and processes, and loves managing an eCommerce webstore. This person has a positive attitude with the ability to work efficiently and independently, or with a team.

POSITION FUNCTIONS

Daily Responsibilities

• Oversees, executes, and ensures accuracy in the item sku set-up process for eCommerce merchandising from sourcing to sku population on identified eCommerce platforms
• Provides information and direction regarding graphic arts needs for eCommerce merchandise
• Regularly reviews merchandise to ensure proper and relative merchandising needs
• Runs Inventory + On Demand sell-through reports to determine inventory needs, identify top-sellers, identify slow moving inventory, and merchandises accordingly
• Creates and oversees merchandising grid
• Places and follows orders for inventoried merchandise for assigned eCommerce programs
• Updates eCommerce platforms when inventory is received
• Partners with the sales team to source merchandise for eCommerce programs
• Becomes an expert in the eCommerce platforms’ capabilities and features
• Reaches out to platform providers on issues which can’t be solved internally
• Escalates unresolved issues to VP Operations
• Works with dedicated customer service team + fulfillment team
• Attends vendor meetings and shows when applicable
• May be a main an escalation point of contact for vendor invoices as related to eCommerce products

Product & Services

• Stay attuned to and learn about current and trending products, services and technology
• Research, develop and recommend new product & services with an emphasis on creativity
• Strong sense of urgency to meet deadlines and achieve company goals

Team Membership

• Work effectively as part of the sales team to achieve sales and margin goals
• Participate as a member of the sales team to develop creative programs and solutions for clients
• Work in tandem with all teams
• Communicate in an effective and timely manner regarding opportunities and client issues

Financial & Business Operation

• Operate in a financially responsible manner and achieve sales and profit objectives
• Complete assigned reporting and other tasks accurately, professionally and on schedule
• Perform and complete duties as deemed appropriate by management
• Impeccable reputation and a fit with our Core Values which can be viewed at https://crealityinc.com/why-creality/

QUALIFICATIONS

Education, Experience, Skills, Expertise

• 2+ years of promotional products/ad specialty industry experience, preferably on the distributor side
• A degree in business, marketing, advertising, communications or related programs is great, however proven, successful experience is ideal
• Direct experience with promotional logo merchandise, print production, apparel programs, web-based company stores and/or product development is preferred
• Must have experience communicating with corporate business contacts
• Enjoys working with a team, brainstorming creative ideas, presenting solutions, and creating success
• Proficiency in MS Office (especially Excel), Outlook, Order Management Systems, CRM platforms, experience with social media and ecommerce a plus
• Must have a valid driver’s license

Work Style

• Casual attire and Business Casual when meeting with clients
• Hybrid of In-Office and Remote Work is preferable
• Strong written and verbal communication, organizational and time management skills, plus the ability to multi-task
• Strong and consistent ability to prioritize activities within specific time guidelines and handle multiple responsibilities within a specific time frame
• Excel doc. skills, product sourcing, e-commerce SKU building are frequent action items

Physical Demands

• Walk, sit, bend and squat.
• Verbal communication and listening
• Grab, pull or bend items.
• Lift and/or carry up to 10 lbs.
• View items at a close and distant range.
• Sit for extended periods of time.
• Use computers for extended periods of time.

Working Conditions:

• General office environment + remote work
• Travel to meetings, events, and local fulfillment centers only as needed
• Required travel ranges from 0%-15%. *Includes both local and out-of-state travel.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.

Creality is an Equal Opportunity Employer.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Burnsville, MN 55306