Economic Support Specialist - Call Center/Ongoing Caseworker

Ashland County Health & Human Services Department

Economic Support Specialist – Call Center/Ongoing Caseworker

PRIMARY RESPONSIBILITIES: Provide information and determine eligibility for categorical aids available through public assistance; interpret and apply federal and state laws and regulations, policy and procedures to individual case circumstances in order to meet the needs of low-income families. This will be primarily a Call Center position in a fast-paced environment, answering phone calls received from the Northern Income Maintenance Consortium Call Center, but may also be assigned to ongoing case management and assisting customers in person as well.

MINIMUM REQUIREMENTS: Two-year post-secondary education in business or human services and three years of experience dealing with the public, or equivalent combination of training and experience. Must be proficient in computer skills including Word, Excel, Access, Outlook, Internet and e-mail.

COMPENSATION: Wage is $19.60/hour with a five-day (Mon-Fri) 35-hour work week. Competitive fringe benefits package.

For an application packet and a full listing of job description and qualifications, contact the Front Desk at Ashland County Health & Human Services, 630 Sanborn Ave, Ashland, WI 54806, Telephone 715-682-7004, Fax 715-682-7924, E-mail: achsd@ashlandcountywi.gov.

Application, resume, and cover letter must be submitted to Terese Barningham, Director, by 4:00 PM on Thursday, July 2nd, 2026. Application packets can be mailed or dropped off in person at the address noted above, or emailed to achsd@ashlandcountywi.gov

Ashland County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities for minorities, women, and persons with disabilities.

Job Type: Full-time

Pay: $19.60 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person