EDI Coordinator III

About Us

Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.

Job Summary

The EDI Coordinator III ensures successful implementation, support, and optimization of EDI solutions for McLeod customers. By configuring transaction sets, supporting communication protocols, and resolving technical issues, this role plays a vital part in delivering a seamless integration experience that enables our customers to operate efficiently and strengthens the overall value of McLeod’s EDI Engine.

Key Accountabilities

• Install, test, and train EDI 204, 990, 997, 214, 210, 322, and 824 transaction sets through McLeod’s CustomerFusion Module // web environments of LoadMaster or PowerBroker.
• Familiarity with single platform EDI & API Integration companies such as BitFreighter, Cleo, Intelek.
• Work with internal teams, customers, and trading partners through the project lifecycle to answer questions, make recommendations, test, and provide EDI Support.
• Consult with internal and external customers to discuss and resolve deficiencies, discuss possible modifications, and train on enhancements to the EDI application and EDI interfaces.
• Assist with installation of EDI for new project rollouts, upgrades, and new releases to EDI software.
• Troubleshoot and resolve EDI application issues escalated from customer support and other departments.
• Ability to understand and troubleshoot the following forms of Communication: VAN, FTP, SFTP, and AS2.
• Assist internal EDI groups with EDI installs, testing, and training.
• Review EDI log files, transaction reports, and recovery entries via database tools to resolve any outstanding errors and identify both internal and external training opportunities.
• Train new hires on processes and procedures.
• Train customers and business prospects.
• Occasional Travel to train Customers onsite.
• Work with customers to obtain specifications and requirements for modifications or product enhancements to be used by the EDI Programmers for new transaction sets or existing transaction sets in compliance with SDLC.

Qualifications

• High school degree or equivalent and 3+ years of experience of EDI, transportation, or software industry experience, required.
• Experience training customers or end users in the use of software.
• Experience working with APIs to communicate with EDI systems.
• Working knowledge of outbound 204s and inbound 214s, required. Experience reading and interpreting EDI Raw Data, required.
• Bachelor’s degree, preferred.
• Minimum of 1 year of experience providing customers with technical (hardware, software) support, preferred.
• Minimum of 1 year of experience working with customer orders, shipment statuses, and invoices, preferred.
• Experience with Windows OS, a plus.

Equal Opportunity Employer
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