EHR Super User / Trainer

Position Summary

Serves as the in-house eClinicalWorks (eCW) expert, responsible for EHR configuration, end-user training, and partnering with providers and billing to design and deploy templates and workflows that support patient care, provider productivity, and clean revenue cycle.

Key Responsibilities

• Configure and maintain eCW: user accounts, security, schedules, order sets, templates, master files, and interface mappings.
• Build, modify, pilot, and deploy progress note templates, structured data elements, and order sets in partnership with providers.
• Coordinate with billing to ensure templates capture data required for accurate E/M leveling, ICD-10/CPT coding, and clean claim submission; remediate documentation-related denials.
• Design and deliver role-based training (providers, clinical, front desk, billing) including onboarding, go-live support, and refreshers; maintain tip sheets and quick reference guides.
• Provide Tier 1 end-user support; troubleshoot workflow, configuration, and user issues before escalating to eCW vendor support.
• Test and validate eCW upgrades and patches; communicate change impact and release notes to stakeholders.
• Run reports (eBO or equivalent) to monitor usage, documentation completeness, and quality measures (MIPS, HEDIS); identify and lead optimization initiatives.

Qualifications

• 1–2 years of hands-on eCW experience as a Super User, Trainer, Analyst, or Administrator.
• Demonstrated ability to build eCW templates, order sets, and structured data elements.
• Working knowledge of outpatient workflows and revenue cycle (E/M, ICD-10, CPT, payer documentation requirements).
• Proven experience training adult learners across mixed skill levels, including physicians.
• Strong communication skills with ability to translate between clinical, technical, and billing audiences.

Preferred: coding credential (CPC) or revenue cycle experience; eBO reporting; go-live or upgrade experience.

Pay: $35.00 - $47.00 per hour

Work Location: In person