EHR Support Analyst

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) EHR Support Analyst with HCA Florida JFK North Hospital you can be a part of an organization that is devoted to giving back!

Benefits

HCA Florida JFK North Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Florida JFK North Hospital family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic EHR Support Analyst to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The EHR Support Analyst serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. Primary responsibilities include assisting with facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a local clinical subject matter expert on a limited set of applications to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and participation in new module/application testing and implementation for the facility. The EHR Support Analyst works under the guidance of the IT&S Director at the facility or a member of the EHR Support Team to perform their duties. This individual facilitates and manages maintenance of facility -specific dictionaries and provides input to division policies and procedures, training, and best practices for use within the facility. This individual works with the EHR Support Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A EHR Support Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

Serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications.

Assists in facilitating the facility's core clinical systems team on clinical IT activities

Provides second level support as a local limited clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.

Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests

Provides on-call assistance as needed.

Participates in new module/application testing and implementation for the facility

Participates in software update testing

Facilitates and manages maintenance of facility-specific dictionaries

Provides input to base division policies and procedures, training, and best practices for use within the facility

Works with the Division EHR Support Team and facility core team members to deliver hands-on training as needed.

Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a limited set of clinical applications.

Performs quality audits and tracks metrics related to system use

Participates in meetings as a member of facility clinical leadership

May develop clinical application reports as needed

Promotes system security and patient confidentiality and helps ensure compliance

Coordinates the execution and use of tools for audits

Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)

Required:

Understanding of clinical operations and processes

Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing

Demonstrated customer orientation

Excellent leadership and teaching abilities

Demonstrated advanced computer skills

Must be able to drive to assigned sites to complete work

Preferred:

Proficiency in various programming and clinical application reporting tools

Customer service orientation and/or training

PHYSICAL DEMANDS/WORKING CONDITIONS (Specific statements of physical effort required and description of work environment; e.g., prolonged sitting at CRT., required travel %) CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable. PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our EHR Support Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.