Electrical Service Department Coordinator / Dispatcher

Responsibilities:

Assist Service Manager with dispatching service calls and job scheduling

Coordinate manpower assignments and maintain scheduling efficiency

Communicate directly with customers and vendors

Assist with materials procurement and submittals

Support job permitting and project documentation

Help log and prepare quotes in Bid Tracer

Draft change orders and customer requests

Prepare and maintain project books

Budget & Billing Support

Enter and track budgets with Accounting and Service Manager

Review A/R and A/P reports and assist with weekly/monthly billing

Follow up on overdue invoices and collections

Documentation & Change Order Management

Maintain change order logs by project

Submit and track approvals; distribute to foremen

Manage submittal and close-out documentation, including O&M manuals and warranty letters

Reconcile change orders against logs

Cross-Department Collaboration

Work with Purchasing on materials and shipping/back orders

Assist Fire Alarm division with service agreements and recordkeeping

Partner with Vice President on business development, HR coordination, training, and internal process support

Business Development & Client Relations

Prepare client brochures, quote letters, and rate sheets

Help develop and maintain service contracts

Schedule and coordinate client meetings

Qualifications:

2+ years of administrative or service coordination experience (preferred)

Experience in construction or service industry a plus

Proficiency in Microsoft Office Suite

Familiarity with Foundation or Bid Tracer software (a plus)

Strong organizational skills and attention to detail

Excellent communication and follow-up abilities

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Billerica, MA 01821 (Required)

Ability to Relocate:

• Billerica, MA 01821: Relocate before starting work (Preferred)

Work Location: In person