Electromechanical Service Advisor

Key Responsibilities

Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.
Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.
Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.

Key Generic Skills

Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.
Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.
Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.
Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
Flexibility: Willingness to travel and work outside regular business hours as needed.

Qualification & Experience

Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.
Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.

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