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Electronic Accounts Specialist - Huntington
Summary Description
The Electronic Accounts Specialists are responsible for supporting and monitoring electronic accounts and processes including but not limited to ATMs, debit cards, online account openings and Remote Deposit Anywhere (RDA.) Individual team members may be assigned specific areas of responsibility within the scope of the position. For instance some members may be more focused on ATM support and fraud monitoring while others are more focused on support of online account applications and RDA transactions.
Essential Functions
- Support branches timely and appropriately through city support and triage calls on all online products, debit cards and ATM's.
- Review suspicious activity reports for fraudulent activity and react as required.
- Proactively identify and review fraud trends to take action accordingly.
- Review MasterCard alerts daily for compromised cards.
- Research and process customer disputes according to Reg. E guidelines, consulting with management on exceptional situations.
- Collaborate and consult with authorities, merchants, vendors and management to formulate the best decisions.
- Electronic monitoring of all ATM’s, coordinating resolutions through branch personnel or ATM service vendors, including review of deposits on “smart” ATM’s.
- Work with ATM vendors on the American Disabilities Act compliance requirements.
- Complete check card maintenance queue daily.
- Process Returned Mail in an attempt to correct any address issues.
- Process network totals to corresponding general ledger accounts.
- Serve as backup for the online banking daily responsibilities.
- Serve as primary or back up for processing all online new account applications, including sending and archiving documents, CIP review, preparing adverse action notices and all other online account opening daily responsibilities.
- Serve as primary or back up for reviewing all mobile check deposits (Remote Deposit Anywhere) according to guidelines set in our mobile agreement.
- Serve as primary or back up to remove or add customer’s access to mobile check deposit according to our risk procedures for the RDA product.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Requirements
- Bachelor's or Associate's degree in related field preferred.
- 1 to 3 years banking or fraud detection experience preferred.
- Work is generally performed indoors in environmentally controlled conditions
- Typically the employee may sit to perform the work.However, there may be some standing, walking, bending and carrying light items in the course of the work
Critical Skills / Expertise
- Ability to use Microsoft Office products and learn multiple software applications
- Independent problem solving skills
- Strong attention to detail
- Excellent interpersonal skills
- Excellent keyboard skills, 10-key touch skills preferred
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