Electronic Health Record Trainer

***This position offers up to $5,000 in relocation expenses following IRS regulations to Anchorage, AK or Seward, AK***

The Electronic Health Record (EHR) Trainer supports staff to use technology in a consistent manner which promotes optimal delivery of quality patient care, patient safety, and confidentiality. The EHR Trainer conducts technical training programs for end users of EHR software applications. The position is also responsible to design & delivers new hire training and ongoing user training during system changes and upgrades. The EHR Trainer also determines training objectives and creates lesson plans and other materials required for training. The position is also responsible to ensure the training environment is arranged and software configured to ensure end-users can practice using EHR software both inside and outside of the classroom.

• Designs, assists, and delivers EHR orientations and trainings in alignment with the organization’s mission, vision, core values, and strategic objectives.
• Ensures that orientation and training systems are results-oriented and return value to the organization.
• Responsible for training multiple health care applications and staff to include students and other non-employees as deemed appropriate.
• Benchmarks best practices and delivers EHR orientation and training to employees using appropriate methods, standards, and adult learning strategies.
• Researches and ensures orientation and training is in compliance with policies, procedures, laws and regulations, meaningful use criteria, including Joint Commission requirements.
• Determines employee EHR orientation and training needs by conducting research, evaluation, and measurement, consulting with supervisors, surveying employees, employee assessments, and aligning with the organization’s strategic plan.
• Designs, develops, implements, conducts, measures and analyzes EHR orientation and training programs, including instructor-led and online delivery.
• Provides refresher training for existing employees who need additional assistance.
• Develops and implements communication messages and processes for ensuring that when future changes in EHR utilization are needed (e.g. due to software upgrades or new releases), end users understand and implement changes.
• Functions as the primary resource for advancing the use of the patient portal software including patient and staff education.
• Coordinate schedules to ensure participation in key committees and discussions.
• Troubleshoots and coordinates resolution of problems arising from EHR orientation and training and updates training materials as needed.
• Supports healthcare workers by providing technical support, troubleshooting and identifying opportunities for clinical information system improvements.
• Writes and maintains EHR orientation and training learning objectives, agendas, materials, electronic presentations, attendee handouts, instructor lesson guides, assessments, evaluations and certificates of completion. Schedules orientation and training, including activities, presenters, conference rooms, and equipment, and advertises events, and coordinates registration.
• Trains employees in the EHR and serves as a facilitator and instructor for EHR orientation and training as needed.
• Identifies experts to serve as trainers for EHR orientation and training, provides a Train-the-Trainer training, and assist with development and delivery.
• Records, tracks and reports EHR orientation and training attendance using assigned method and verifies completion. Evaluates, measures, and analyzes EHR orientation and training activities to report results and incorporate improvements. Scores and reports on pre, post, and ongoing assessments as needed to report and determine employee knowledge base and retention.
• Works with training developers, Clinical Informatics, program subject matter experts, technical support and others to assure training materials are effective.
• Builds collaborative relationships and participates in committee and programmatic work to promote system efficiencies and effectiveness. Participates in continuing education and training as necessary to meet changing program needs and maintain necessary professional skills.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops. Shows responsibility for own professional practice and ongoing education.
• Attends and participates in Clinical Service team meetings, staff meetings, and other committee efforts as appropriate.
• Maintains cooperative working relationships and communication with other health care providers and health care agencies as appropriate for service provision and coordination.
• Complies with all Chugachmiut personnel and Health Services Division policies, licensed provider policies, regulations, and guidelines for patient care and maintains credentials in good standing and appropriate to level of practice.
• Ensures compliance with current healthcare regulations, medical laws and high ethical standards.
• Conforms to safety policies and general housekeeping practices.
• Demonstrates sound work ethics, flexible, and shows dedication to the position.
• Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
• Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
• Expected to be prepared to start shift on time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
• Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with Chugachmiut’s Mission and Vision through their actions and interactions with all patients, staff, and others.
• Conforms to Chugachmiut’s policies, strict employee confidentiality, HIPAA and 42 C.F.R. Part 2 regulations.
• Performs other duties as assigned or required.

• Bachelor’s Degree in healthcare, teaching, informatics, or a related field preferred; a combination of related work experience and education demonstrating ability to fulfill the functions of the position may qualify in substitute of degree
• Healthcare experience required
• Experience working with EHRs, specifically Cerner, desirable
• Experience with mentoring, guiding and training in a class room setting, desirable
• Experience in primary care services preferred
• Experience in rural health care setting preferred
• Experience in tribal health setting preferred