Electronics Technical Support Specialist

At Hoverfly Technologies, you won't just answer support tickets. You'll get your hands on real tethered drone hardware, diagnose what went wrong, and get mission-critical systems back in the field. As our Technical Support Specialist, you're the frontline expert bridging our customers with the engineering and production teams building these systems.

This is NOT an IT help desk, telecom/network operations, or call-center role. We need a hands-on technical technician who can personally troubleshoot electronics and guide systems through the RMA process.

Why You Want This Job

• Work hands-on with advanced tethered sUAS platforms, disassembling, testing, and troubleshooting the same systems supporting Army tactical networks and robotic combat vehicle programs
• Own the full RMA lifecycle from intake to return, not just logging tickets and escalating
• Your findings feed directly back into product development; recurring issues you identify shape the next generation of Hoverfly systems
• Small team, fast cycles, and direct access to the engineers who designed the hardware you're supporting
• Onsite in Wright City, MO with a collaborative team building technology at the leading edge of drone endurance

What You'll Do

• Diagnose and resolve customer hardware, software, and system performance issues across Hoverfly's tethered drone platforms
• Own RMA processing end-to-end: receive, inspect, test, troubleshoot, and coordinate return of customer systems
• Document failure trends and feed root cause findings to engineering and production to drive reliability improvements
• Maintain configuration control and validate software/firmware versions across fielded systems
• Build and maintain technical support documentation and knowledge base content

Why You'll Be Successful

• Hands-on experience with drones, RC systems, robotics, or similar electromechanical hardware; you've taken things apart and figured out why they stopped working. Even better, you got them working again!
• Comfort troubleshooting across both hardware and software environments
• Familiarity with drone flight control systems or mission planning software
• Part 107 certification or willingness to obtain it
• Ability to lift 35-75 lbs and work outdoors in varying conditions; this is a physical, hands-on role

Position is onsite in Wright City, MO, with an amazing team and a laid-back environment.

Equal Opportunity Employer. Must be fully authorized to work in the United States without sponsorship and be eligible to hold a DoD clearance.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Describe your experience with drones, RC systems, robotics, or similar electromechanical hardware.
• Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?
• Describe your hands-on experience working with electronics — including any soldering, bench testing, hardware assembly, or troubleshooting you've performed

License/Certification:

• Part 107 Remote Pilot Certificate (Preferred)

Ability to Commute:

• Wright City, MO 63390 (Required)

Work Location: In person