Email Chat support

A Telecom Reputed Company Required:
Position: Customer Service Specialist

Domain: Social Media

Salary: 37k plus incentives

Location: Lahore

Responsibilities:

· Respond to customer inquiries via Social Media / Email in a timely and accurate manner

· Provide personalized customer service to ensure customer satisfaction

· Understand customer needs and provide appropriate solutions

· Escalate issues to supervisor when necessary

· Keep accurate records of customer interactions and transactions

· Provide feedback to improve customer experience and chat processes

Requirements:

· Excellent written communication skills with a strong command of the English language

· Must have a own laptop

· Good problem-solving skills with the ability to think creatively

· Ability to multitask and work independently with minimal supervision

· Availability to work flexible hours, including weekends and holidays

Familiarity with live chat software and CRM systems

Job Type: Full-time

Pay: Rs37,000.00 - Rs50,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Chat support / Social Media chat support: 1 year (Required)

Location:

• Lahore (Required)

Work Location: In person