As an Email Engineer, the candidate will be responsible for supporting the company’s Exchange Environment (including both Office 365 and on-premise systems). The portfolio of supported features includes email, SMTP, Distribution lists, Shared Mailboxes. The candidate will also assist with the operation and maintenance of third-party messaging gat eways and platforms such as ProofPoint, Cisco, and Mimecast. Key duties include monitoring usage statistics and system stability, managing escalated incidents, and collaborating across teams to troubleshoot and resolve service issues. The role involves maintaining the reliability and performance of messaging services, optimizing internal processes, and ensuring effective governance. The Email Engineer will work closely with Microsoft and third-party vendors to ensure service agreements are met and will partner with internal teams to help users make the most of available services and platforms, following established guidelines and policies. A strong focus is placed on enhancing end-user productivity through self-help resources and training.
Key Roles and Responsibilities:
Manage and coordinate change(s) impacting messaging and related applications.
Lead incident response efforts within service delivery for any incidents impacting mail and related applications.
Responsible for Maintenance and smooth running of Exchange & related services.
Responsible for Supporting and troubleshooting messaging issues for large number of O365 users.
Responsible for change, release management, and testing associated with non-impact, operational readiness, and transition acceptance.
Responsibility to deliver on projects for Exchange user Migrations, AD data integration with messaging platforms etc.
Responsible for communications and interfacing with internal and external stakeholders impacted, or potentially impacted, by service disruption, additions, changes, and/or reductions in service.
Responsible for information security and compliance in relation to messaging environment.
Responsible for managing various 3rd party E-mail security tools.
Maintenance and review of KB Articles, documentation.
Technical Competencies and Experience
Significant experience with Email administration, Exchange Online, Office 365 platform and tools.
Experience working on Messaging gateways and mail sanitation tooling like Proofpoint or Cisco is plus.
Hands on experience of working with Microsoft Exchange Server 2019/SE and Office 365.
Good understanding of the Exchange transport pipeline, TLS and SMTP concepts.
Good understanding of Exchange databases, MBX and CAS server model.
Good understanding of Active Directory and Azure Active Directory.
Good understanding of O365 Licensing services and offerings.
Microsoft Exchange Online Implementation and management Experience.
Working knowledge of implementing compliance policies and RBAC model.
Some PowerShell scripting understanding to write scripts for implementing changes, troubleshooting issues for large number of users.
Experience in implementing whitelisting, relays and compliance in Messaging gateways and EOP (Exchange Online protection).
Experience working with Vendors, SLAs, product roadmaps, and support lifecycles.
Understanding of Directory Synchronization/AD Connect/Microsoft Entra Connect sync.
ITIL and Microsoft certifications is a plus.
Experience in Active directory and Microsoft Exchange hybrid servers is desirable.
Leadership Competencies
Strong verbal and written communication skills
Managing externally contracted team resources.
Partnering with vendors and suppliers.
Ability to work with cross functional global teams
