Email Support Representative

Job Overview

GCGC BIZ LLC is a full-service design-build and construction company specialising in high-quality residential and commercial projects. With a commitment to innovative design, quality craftsmanship, and complete client satisfaction, we manage every aspect of a project from initial concept to final completion. We are currently seeking a diligent and professional Email Support Representative to join our team. This is a Full-Time position based in Louisiana, United States.

The ideal candidate will be the first point of contact for our valued clients, partners, and suppliers, ensuring all email communications are handled efficiently and professionally. You will play a crucial role in maintaining our reputation for excellent client service and seamless project coordination. This role offers a competitive salary of $30 - $40 USD per hour.

Responsibilities

 

• Manage and respond to all incoming email enquiries in a timely, professional, and courteous manner.
• Serve as a primary communication link between clients and internal teams, including project managers and designers.
• Provide clients with accurate information and regular updates on project status.
• Organise and prioritise a high volume of emails to ensure all issues are addressed effectively.
• Maintain detailed and accurate records of all client communications and interactions.
• Escalate complex client issues or technical queries to the appropriate department for resolution.
• Assist with administrative tasks related to client services and project coordination.
• Uphold the company's commitment to outstanding client satisfaction in every interaction.

Qualifications

 

• Proven experience in a customer service, client support, or administrative role, with a strong focus on written communication.
• Exceptional written English skills, with keen attention to grammar, spelling, and punctuation.
• Strong organisational and time-management abilities, with the capacity to handle multiple tasks simultaneously.
• Proficiency in using email management systems and standard office software.
• A professional and patient demeanour with a genuine desire to help clients.
• The ability to work independently and collaboratively as part of a dedicated team.
• Experience or a demonstrable interest in the construction or design industry would be an advantage.

Benefits

 

• A competitive hourly wage and a stable, full-time position.
• The opportunity to be part of a respected company delivering high-end construction and design projects.
• A supportive and collaborative team environment.
• Opportunities for professional growth and development within the organisation.