EMC Operations Analyst

JOB SUMMARY

LEVEL OF RESPONSIBILITY

• General responsibilities with standardized processes. Works under limited supervision. Resolves routine questions and problems. Refers the more complex issues to higher levels. Follows established procedures to accomplish requirements of job. Some latitude for deviation.

ESSENTIAL FUNCTIONS

• Follow change control procedures and standards.
• All other duties as assigned.
• Perform testing of application systems during implementation, upgrades and functionality changes.
• Document configuration of application systems.
• Prepare technical specifications for application development.
• Perform Level 2 technical support and coordinate resources as needed to troubleshoot and resolve all level 2, 3, and 4 application systems problems.
• Participate in implementation of application systems.
• Provide support to process design teams with knowledge of applications systems.
• Work with information architects to implement data model changes in application systems.
• Perform maintenance on application systems such as archiving, day-to-day process support, master data changes and assistance with security authorizations.
• Broad functional understanding of application systems supported; apply functional and technical knowledge of application systems to support the end-user.
• Understand role of application system in supporting business processes.
• Fully establish relationships with key business unit personnel to identify ways to improve the effectiveness of application systems.
• Act as data expert for business intelligence projects and activities.
• Coordinate application system outages and establish service levels with business users and Systems Administrators.
• Conduct prototypes and perform configuration of application systems to provide functionality required by the business.

REQUIREMENTS

• High School Diploma/GED And 6 years experience working directly with Software Development, System Administration, QA Engineering, or Systems Design/Implementation

• Associate's Degree in Information Technology, Computer Science, MIS, Business, Engineering, or related discipline, And 4 years experience working directly with Software Development, System Administration, QA Engineering, or Systems Design/Implementation

• Bachelor's Degree in Information Technology, Computer Science, MIS, Business, Engineering, or related discipline, And 2 years experience working directly with Software Development, System Administration, QA Engineering, or Systems Design/Implementation

WORKING CONDITIONS

• Office work environment with extensive use of a computer.
• May require extensive travel.
• May be required to work non-standard work schedules.

SPECIAL SAFETY REQUIREMENTS

• Member will not be required to drive in order to perform their job duties.
• Member is not required to perform any safety sensitive duties.

KNOWLEDGE, SKILLS AND ABILITIES (KSAS)

• Knowledge and understanding of company supported hardware, software and operating systems to include configuration and connectivity.
• Ability to plan, implement, test, and troubleshoot system software.
• Ability to determine computer problems and to coordinate hardware and/or software solutions.
• Ability to function in a customer oriented, team environment.
• Ability to develop and sustain effective and cooperative working relationships both inside and outside the department.
• Ability to analyze and synthesize information from many inputs, evaluate the problem and design associated solutions that meet customer needs.
• Good interpersonal skills with the ability to communicate technical guidance and instructions to users in use of applications and systems.
• Ability to interact effectively and professionally with team members, leaders, and customers.
• Ability to develop goals and plans to prioritize, organize and accomplish work ensuring deadlines are met.
• Ability to distill data into concise and easily understood concepts and recommendations.

HEALTH AND SAFETY (MEDICAL/DOT REQUIREMENTS)

• Pre-Employment Drug Screen

SALARY RANGE

$72,280 - $93,366