Emergency Medical Dispatcher

Job description

Nav-Central is actively seeking dispatchers to join our team! We are a growing company and invite you to join us.

Nav-Central is a full-service Communication Center providing both 9-1-1 and interfacility transport for various agencies in the DFW and San Antonio regions. We provide EMD services to our 9-1-1 customers.

Nav-Central is seeking full time dispatchers. The dispatcher would be responsible for taking, triaging, and dispatching 9-1-1, urgent, and non-emergency requests for medical care and transportation. Our dispatchers provide EMD (Emergency Medical Dispatcher) services, including triage, prioritization, pre-arrival and post-dispatch instructions, utilizing computer-aided dispatch platforms to manage and keep track of field resources.

Nav-Central is a stable company that offers dispatchers the ability to work in a progressive and exciting environment. If you are an experienced EMS dispatcher looking for a stable company or new to medical call-taking and dispatching, Medical Jets is the place for you!

Duties include:

• Performs all duties with the utmost professionalism, reliability, and integrity
• Maintains a calm, non-emotional, professional tone. You are the calm in the chaos.
• Gathers information from callers, including nature, severity, location, and status of emergencies.
• Assesses need for response and dispatches resources accordingly.
• Acts as a resource point for all agencies utilizing our services
• Adapts to changes in the work environment quickly and precisely
• Determines medical necessity for ambulance services
• Performs insurance verification/pre-authorizations for IFTs
• Maintains knowledge of customer contracts and agreements
• Inputs and updates emergency and non-emergency call data
• Monitors, updates, and controls the location/movement of all units
• Assists responding units with routing instructions to scenes when necessary; relays efficiently and accurately utilizing any resource available
• Monitors and documents response times of units, investigating and reporting any exceptions
• Maintains understanding of all company policies, procedures, and medical protocols.
• Demonstrates extensive knowledge of all equipment, including telephones, radios, and computers
• Other duties as assigned

Qualifications:

Must be at least 18 years of age

• High school diploma or general education degree (GED)
• Communications, call taking, or dispatching experience required
• 911- call-taking experience, while not required, is HIGHLY desirable.
• Working knowledge of medical terminology
• Demonstrate knowledge of local geography
• Must exemplify professional attitude and appearance
• Regular and consistent attendance for the assigned work hours is essential.

Licenses and Certifications Required (must be current and in good standing):

• Valid Driver’s License
• EMD Certification through IAED, or able to obtain, within 90 days
• CPR/BLS

Schedule:

· Rotating Schedule

Job Type: Full-time

Salary: $17.00 - $24.00 per hour based on experience

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401K

Schedule:

• 12- hour rotating schedule
• 2-2-3 schedule

Job Type: Full-time

Ability to commute/relocate:

• Forney, TX 75126: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Communication, dispatching, 911 call taking, HIGHLY desired.

License/Certification:

• EMD Certification: Preferred

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person