Emergency Roadside Service

Emergency Roadside Service

Job Details: 

• Job Shift: 2-2-3 Day Shift
• Pay $45K-$50K

Job Description: 

• Provide support and information to drivers and contractors maintenance emergencies utilizing phone, mobile messaging, email, etc. 
• Coordinate with scheduler to ensure equipment is routed and scheduled in the shop for preventive maintenance and repairs. 
• Monitor the progress of repairs and make updates as needed. 
• Support other ERS team as needed. 
• Perform invoice & EFS check reconciliation when requested by manager. 
• Closing Datadis / MIR transactions. 
• Inform WEL Operations daily of equipment and location status. 
• Negotiate repair and labor costs with vendors. 
• Work with drivers and operations to establish areas of improvement and contribute to team efforts and goals. 
• Ensure quality and productivity goals are met. 
• Assist safety and operations during emergencies and/or accidents. 
• Maintain up-to-date training, standard operating procedures (SOPs), guidelines, resources, vendor lists, etc. 
• Other duties as assigned. 

Education:

• High School Diploma or equivalent; required 

Skills & Abilities:  

• Knowledge of Microsoft Office Suite and Windows. 
• Ability to learn and use propriety software. 
• Datadis /MIR experience, a plus 
• AS400 experience, a plus 
• Leads with integrity. 
• Heavy Truck & Trailer knowledge a plus 
• Strong and impactful communication skills; verbal and written. 
• Strong ability to multitask. 
• Strong personal accountability. 

Experience:

• 1+ year of relevant experience; required   

About WEL Companies, Inc. 

In 1975 Wally Tielens and his son, Bruce had a simple vision for a family business that quickly grew into an industry leading refrigerated trucking business. What began as a two-truck business soon blossomed into more than 400 trucks and 700 trailers that provide award winning nationwide service to some of the largest companies in the food, beverage, and dairy industries. 

• Certified for ELDT training with the FMCSA in Wisconsin and Florida 
• SmartWay Transport Partner & Recognized by The U.S. Environmental Protection Agency 
• Ranked in the top 15 of Fueloyal.com Top 25 Refrigerated Companies 
• Home to 62 members of the Wisconsin Motor Carriers Presidents Safe Drivers Club 
• Top 250 Fleets in America – Commercial Carrier Journal 
• 2022 Premier Carrier – FourKites 
• Tyson Foods 2022 Premier Carrier of the Year 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Work Location: In person