Employee Relations Specialist

JOB DESCRIPTION

Employee Relations Specialist

Reports To: Director of Human Resources
Job Type: Full-Time, Exempt (Salary)
Work Location: On-site at Corporate Office and Field Camps (West Texas & SE New Mexico); frequent travel required

General Description

Corporate Hospitality Housing (CHH) operates 10+ active camps across Texas and New Mexico. We’re hiring a hands-on Employee Relations Specialist to serve as our single, dedicated ER resource. This role is field-facing and primarily on-site to support managers and employees, conduct investigations, respond to injuries and safety incidents, ensure timekeeping accuracy, and resolve escalations quickly and professionally.

On-Site & Travel Expectations (Essential)

• On-site presence is required at the corporate office and across camps; remote work is limited with exceptions.
• Travel to Pecos, Midland, Odessa, Carlsbad, Loving, and other camp locations.
• Rapid response to injuries, safety incidents, payroll/timekeeping escalations, and ER matters; may include after-hours follow-up.
• Valid driver’s license and reliable transportation (company vehicle or mileage per policy).
• Ability to navigate active hospitality/industrial environments (walk sites, climb stairs, extended standing).

Responsibilities

Investigations & ER Casework

• Lead impartial investigations on-site if needed (harassment, discrimination, misconduct, policy violations).
• Document findings, recommend corrective action, and close cases on-time with stakeholder updates.

Injury Response & Safety

• Coordinate incident response, OSHA recordkeeping, and workers’ comp intake.
• Partner with carriers/clinics on treatment status, modified duty, and return-to-work.

Timekeeping & Payroll Support (ADP)

• Own daily time clock hygiene: monitor missing punches, duplicates, and out-of-schedule punches across 10+ camps.
• Run and review exception reports (missed punches, unapproved timecards, edits after approval) and coordinate fixes with managers.
• Verify pay classes, transfer codes, and job locations on timecards to ensure accurate costing and compliance.
• Escalate unresolved issues (chronic missing punches, off-the-clock risk, meal/rest break concerns) and coach managers on preventive routines.
• Support semi-monthly payroll readiness: status checks, approvals, and audit spot-checks; submit correction logs to Payroll for off-cycle adjustments as needed.
• Maintain documentation for wage/hour compliance (edit notes, attestations, approvals) per policy.

Policy, Coaching & Compliance

• Advise managers on corrective action, performance improvement, and conflict resolution.
• Interpret and apply CHH policies.
• Conduct exit interviews and analyze themes to drive retention and culture improvements.

Field Partnership & Culture

• Build trust with camp leaders and crews; be a visible, consistent presence across locations.
• Support onboarding quality and manager readiness (expectations, documentation, follow-through).

Required Skills

• Exceptional communication (clear, direct, diplomatic) in English and Spanish (Bilingual required).
• Proven ability to de-escalate, investigate objectively, and maintain confidentiality.
• Strong judgment, organization, and follow-through under tight timelines.
• Hands-on with ADP Time & Attendance (or similar): time edits, exception reports, approvals, and payroll cutoffs.
• High proficiency with email, Microsoft 365, timekeeping tools.

Experience

• 4+ years in Employee Relations or HR Generalist roles with investigations and case management ownership.
• Working knowledge of OSHA, and workers’ compensation practices.
• Multi-site operations experience (hospitality, facilities, industrial services) preferred.
• HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP) preferred.

Work Schedule

• Core business hours with flexibility for after-hours/urgent escalations tied to operations and payroll timelines.

Compensation & Benefits (After 90 Days)

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Annual Performance Bonus
• After 1 year of service: employer-paid allied medical coverage (per plan terms)

EEO & Accommodation

CHH is an Equal Opportunity Employer. We provide reasonable accommodations to qualified individuals with disabilities. If you need assistance during the hiring process, notify HR. Duties, responsibilities, and activities may change at any time with or without notice.