Employee Relations Specialist (Senior Management Analyst)

Job Summary

Essential Functions

• Employee Relations & Investigations
  • Supports and conducts investigations into employee concerns and workplace issues, performing initial intake interviews and gathering relevant facts under the guidance of senior HR staff; prepares summaries of findings and applies sound judgment to escalate high-risk cases promptly.
  • Provides day-to-day support to HR leadership in employee relations activities, documents and tracks employee complaints, concerns, and resolutions.
  • Assists in maintaining accurate and up-to-date documentation of employee relations cases, corrective actions, and investigatory outcomes in appropriate systems or files.
• Policy Guidance & Interpretation
  • Offers preliminary guidance to employees and supervisors regarding policies, procedures, and best practices; escalates complex matters to senior team members.
  • Interprets, guides, and responds to employee inquiries regarding HR policies and procedures; facilitates at the New Employee Orientation Program.
• Coordination & Administrative Support
  • Coordinates scheduling and logistics for investigations and other employee relations meetings; prepares documentation for HR leaders and legal review.
  • Drafts routine correspondence including follow-up communications, reminders, and basic summaries under the direction of a senior HR leader.
• Training, Research & Special Projects
  • Supports the facilitation of employee relations trainings and HR compliance workshops; assists in preparing training materials and records attendance.
  • Aids in research and benchmarking efforts related to HR policy development or revision; reviews similar agency practices and summarizes findings for review.
  • Participates in special projects and employee engagement efforts aimed at improving workplace culture and supporting proactive employee relations strategies.
  • Assists Human Resources leadership with a variety of department initiatives, special projects, events and participates in various committees.

Qualifications and Competencies

• Bachelor’s Degree in Human Resources, Public Administration, Business Administration, or a closely related field AND
• Considerable experience in employee relations, human resources, or closely related administrative support work OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

• Understands technical aspects of the position and continuously builds knowledge, keeping up to date on the substantive and procedural aspects of the position.
  • Applies thorough and current knowledge of employee relations principles and human resources best practices to resolve complex workplace issues and support organizational goals.
  • Demonstrates a deep understanding of organizational and departmental policies, procedures, and practices, ensuring consistent and equitable application.
  • Maintains current knowledge of federal and state employment laws and regulations, providing guidance and ensuring agency-wide compliance.
• Communicates with clarity and professionalism in both verbal and written formats, including the preparation of factual and policy-based documentation.
  • Ability to compose and prepare strong technical correspondence; demonstrated proofreading and editing skills.
  • Ability to understand, interpret and explain difficult materials with complicated information that may contain excerpts from regulatory and/or legal documents to all levels of the organization.
• Values diversity and possesses an understanding of multicultural and cultural competencies; ability to work effectively and positively with individuals of diverse cultural and socio-economic backgrounds.
• Ability to use tact, discretion, and diplomacy when dealing with sensitive or confidential information.
• Effective interpersonal relations skills with the ability to work collaboratively to garner the trust, respect, and confidence from others; can be relied upon to achieve excellent results; ability to work effectively under pressure in a fast-paced environment.
• A collaborative team member with well-developed organizational and time management skills; ability to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive manner.

• PHR/SPHR or SHRM-CP/SHRM-SCP preferred but not required.
• Consent to and pass driver’s and criminal records background check.
• Must possess a valid driver's license to travel between work sites as required. Must have an acceptable driving record at time of appointment and throughout employment.

Position Information and Application Process

• Complete the online application profile in its entirety.
• Upload a cover letter that addresses how your experience and education qualify you to perform the essential functions listed in the job announcement. (Cover Letter)
• Upload a detailed résumé of all educational and professional experiences. (Résumé)