Employee Services Coordinator

KEY RESPONSIBILITIES Job-Specific Responsibilities Employee Files Administration

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Receive, file, classify, consolidate, and summarize staff documentation (e.g., memos, insurance claims, etc) to maintain accurate employee records in alignment with standard procedures. Documentation Administration

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Issue various certificates and statements (e.g., salary / employment certificates, promotion / performance appraisal certificates, etc.) in a timely manner, maintaining a master file system in classified and chronological order, and ensuring the secure custody of confidential files. Leave & Attendance Tracking

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Coordinate annual and sick leaves by updating the system and maintaining accurate records, ensuring compliance with company policies.

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Follow up with staff to confirm they are taking their leave as recorded in the system to ensure adherence to the approved leave schedule. Payroll Administration

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Make system updates for various allowances (e.g., housing, furnishing, transportation, education allowances, etc.) in line with company policies and coordinate with Finance to ensure accurate payroll processing.

Medical Insurance Administration

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Process, track and resolve queries regarding staff medical insurance reimbursement claims in collaboration with the Insurance third party representative.

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Process, track and resolve queries regarding staff medical insurance membership applications and cancellations.

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Administrate staff medical insurance membership applications and cancellations.

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Support the process of medical insurance contract renewal. Accommodation & Transportation Coordination

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Administrate hotel accommodations and air travel arrangements for staff’s business-related travel, ensuring alignment with company standards and employee needs. General Responsibilities Reporting

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Participate in the preparation of the HR Services & Recruitment division’s performance reports by gathering relevant data, ensuring its accuracy, and presenting it in a clear and concise manner.

KEY RESULT AREAS

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Accurate and exhaustive employee records.

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Timely coordination of leave requests and compliance with leave and attendance policies.

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Effective administration of medical insurance applications, cancellations and claims resulting in prompt reimbursements.

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Efficient coordination of accommodation and travel arrangements, meeting company standards and employee needs.

INTERNAL BUSINESS INTERACTIONS EXTERNAL BUSINESS INTERACTIONS

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HR Services & Recruitment division

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Travel agencies

JOB REQUIREMENTS Minimum Education:

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Diploma in Human Resource Management, Business Administration, or equivalent.

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Bachelor’s Degree in Human Resource Management, Business Administration, or equivalent and experience in Oil & gas or Petrochemical company would be an added advantage. Minimum Experience:

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Minimum 4 year of experience in administrative support and Bilingual is a must.